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About the Role

The Administrative Support position involves completing repetitive clerical tasks following specific procedures, such as coding and filing documents, opening mail, and operating basic office equipment. This is a highly supervised role requiring the use of judgment in task completion.

Responsibilities

• Prepare and submit wage garnishment documents and gather legal documentation.
• Confirm payment arrangements.
• Notify debtors of payments returned due to insufficient funds.
• Prepare consolidation or legal referral documents.
• Review accounts and schedule contact dates for follow-up calls.
• Prepare or update monthly and weekly reports for submission to management.
• Additional duties as assigned based on business need.
• Follow up with places of employment for garnishment payments.
• Safeguard computer systems by following proper username and password management.
• Secure desk and workstation when not present.
• Lock session and put sensitive paperwork away when not at desk.
• Do not share username or password with anyone.
• Report any security violations immediately to management.
• Follow all Information Technology policies and procedures regarding system accounts and equipment.

Requirements

• High school diploma or GED required
• Collection experience preferred
• Must be U.S. citizen for security clearance
• Must be eligible to be licensed as a collector in certain states
• Must successfully complete and pass the FDCPA test
• Must be successfully approved to work on the contract, according to client requirements, state licensing, and background check procedure.

Skills

• Working knowledge of modern office procedures, methods, and computer equipment.
• Excellent communication skills.
• Principles and practices of customer service.
• Ability to establish a good working relationship with team members and internal contacts.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods related to debt collection.
• Ability to work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Honesty, candor, and thoroughness in the completion of security forms.

Location

• 20 Parker Lane Perry, NY 14530

Work Type

• Full-time
• In-office

Education Level

• High school diploma or GED

Salary/Compensations

• $17.00 per hour plus $630 to be paid towards medical health insurance per month.

Benefits

• 11 Paid Holidays
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

About the Company

• Coast Professional, Inc. is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.