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About the Role
This role focuses on optimizing IT and Enterprise Service Management, driving reorientation, and enhancing the performance of IT and the overall organization through process and project management.
Responsibilities
- Optimize IT Service Management and Enterprise Service Management with foresight and drive their reorientation.
- Design and manage projects for optimizing processes, value streams, and organizational procedures to increase the performance of IT and the entire organization.
- Holistically analyze the current state of IT and relevant specialist departments, and develop implementable solutions with a focus on Enterprise Service Management.
- Model and optimize processes and value streams in IT Service Management and Enterprise Service Management, and create governance, role, and organizational models.
- Develop target images, operating models, roadmaps, and implementation concepts for the sustainable further development of IT organizations.
- Accompany the implementation of concepts, manage the execution, and actively support clients in transforming their organizations.
- Moderate workshops with IT, specialist departments, and management, present results to executives and decision-making bodies, and act as a mentor, communicator, and consultant at the interface between business and IT.
Requirements
- At least five years of consulting and project experience in Enterprise Service Management, IT Service Management, digital transformation, and IT organization optimization.
- Completed university degree in business, computer science, or a comparable qualification.
- Profound experience with frameworks (e.g., ITIL, COBIT, SAFe) or comparable approaches, and with common project management methods.
- Knowledge of essential Service Management tools (e.g., ServiceNow, Jira Service Management, Ivanti etc.).
- Relevant ITIL certifications.
- Additional certifications such as PRINCE2, Scrum, or SAFe.
- Strong analytical and conceptual skills.
- Confident communication with various stakeholders.
- High level of initiative and enjoyment of diverse client projects.
- Proficient use of AI tools in your field, critical evaluation of results, and support for clients and the company in leveraging AI potential.
- Very good German and good English language skills for confident communication.
Skills
- Enterprise Service Management
- IT Service Management
- Digital Transformation
- IT Organization Optimization
- Process Optimization
- Value Stream Optimization
- Organizational Development
- Governance Modeling
- Role Modeling
- Operating Model Development
- Roadmap Development
- Implementation Management
- Transformation Management
- Workshop Moderation
- Stakeholder Communication
- Mentoring
- Consulting
- Business Analysis
- Conceptualization
- Project Management
- AI Tools
- ITIL
- COBIT
- SAFe
- PRINCE2
- Scrum
- ServiceNow
- Jira Service Management
- Ivanti
Experience Level
- Minimum five years of consulting and project experience
Education Level
- Completed university degree in business, computer science, or a comparable qualification