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About the Role

Clinical Techs provide essential clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They ensure outstanding patient service, maintain a welcoming atmosphere, and respond effectively to changes in patient condition. This role involves excellent customer service and effective communication with team members.

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position.
• Maintain friendly and cordial relations with all employees and clients.
• Build and maintain confidence and credibility with all employees.
• Deliver clinical and administrative support and adhere to all company policies and procedures.
• Adhere to the Core Values of the Company: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure activities are consistent with department expectations and comply with Federal and State regulations, including HIPAA.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, and giving injections.
• Observe patients, chart, and report changes in condition or adverse reactions.
• Assist with lab testing and phlebotomy.
• Assist providers in preparing for minor procedures and physicals.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Maintain a positive work atmosphere and professional relationships.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Perform the physical, sensory, cognitive, and environmental functions of the position.
• Comply with Company standards of operations.
• Promote and maintain a respectful culture of employee, employer, and business confidentiality.
• Complete all mandatory compliance training.
• Maintain overall office cleanliness, including taking out garbage, organizing workspaces, and assisting team members.
• Perform other duties as assigned by management.
• Assist with clerical work, including checking in patients, obtaining demographic, insurance, and financial information.
• Verify insurance eligibility and communicate payment policies and billing/collection processes.
• Answer telephones, take messages, and return voicemails in a friendly and professional manner.
• Prepare patient charts by virtual patient communication.
• Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls.

Requirements

• High School Diploma or its equivalent.
• Current CPR license.
• At least 1 year of experience as a certified MA, EMT, or Paramedic.
• Experience in a clinic setting, preferably urgent care.
• Graduate of an accredited Medical Assistant school strongly preferred.
• License must be active, in good standing, and verifiable.
• TB and IV Certification required to be obtained within 60 days of employment and maintained.
• Must be from a state excluding California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Skills

• Clinical support
• Administrative support
• Patient care
• Customer service
• Communication
• Teamwork
• HIPAA compliance
• Triage
• Phlebotomy
• Lab testing
• Medical procedures assistance
• Chart completion
• Referral arrangement
• Pre-authorization
• DOT exams
• BAT exams
• Drug Screen exams
• Clerical work
• Insurance verification
• Telehealth support

Location

• Onsite

Work Type

• Full-time

Experience Level

• Level 1: High School Diploma or equivalent with at least 1 year of experience as a certified MA, EMT Paramedic preferred in clinic setting, preferably urgent care.
• Level 2: Certified MA, EMT or Paramedic with either (1) 4 years’ experience in relevant role and 2 year of Fast Pace experience in Clinical Tech role or (2) 6 years’ experience in relevant role.
• Level 3: Certified MA, EMT, or Paramedic with either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.
• Level 4: Certified MA, EMT, or Paramedic with either (1) 6 years’ experience in relevant role and 2 years of Fast Pace experience in Clinical Tech role or (2) 8 years’ experience in relevant role.

Education Level

• High School Diploma or Its Equivalent

Benefits

• Holiday pay
• PTO
• Medical
• Dental
• Vision
• Work-Life balance

About the Company

• Fast Pace Health is a growing company that offers support and mentoring for career development.
• They offer a rewarding career path and foster a dynamic team environment to achieve business goals.
• Employees have the opportunity to participate in community events and outreach programs.
• The company culture emphasizes family and community.

Equal Opportunity

• Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment.
• They are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
• Information regarding employee rights under certain federal laws is available via provided links (FMLA, EEO posters).
• Mississippi Residents Only: Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment and must notify applicants in writing prior to specimen collection.