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About the Role
Provides leadership and guidance to an assigned team of technicians, ensuring operations align with business unit and company guidelines, and conform to state and local codes. Manages, coaches, and develops direct reports to achieve performance goals and company objectives.
Responsibilities
- Manages and guides service technicians and supervisors within the specific business segment.
- Participates in manager on-call/stand-by rotation as dictated by business unit policies and procedures.
- Ensures the team operates within company and business unit guidelines, conforming to state and local codes.
- Coordinates HR-related issues and participates in hiring activities, recommending candidates.
- Conducts timely, complete, and meaningful performance management conversations.
- Manages disciplinary measures and conveys critical issues to the senior service manager.
- Demonstrates proficient understanding of service reporting metrics to lead team business results.
- Maintains strong customer relationships and ensures service technician performance meets customer requirements.
- Helps generate sales proposals and identifies/maximizes prefabrication opportunities.
- Provides technical assistance, invoice dispute resolution, and accounts receivable feedback.
- Manages revenue goals as set in annual strategic planning.
- Monitors technician labor hours for efficiency and safety, ensuring work order and timesheet accuracy.
- Reviews the Technician Productivity Report monthly and provides feedback to service technicians.
- Conducts monthly safety meetings to identify and develop policies for continuous improvement.
- Performs two safety observations per month and ensures safety rules, policies, and practices are followed.
- Ensures all reporting and incident investigations are performed in accordance with company policy in the event of injury or incident.
Requirements
- High School or GED.
- Must possess required registrations, professional licenses, and/or certifications as required by the position.
- 7+ years of experience.
- Advanced knowledge of MEP systems, service processes, techniques, and codes.
- Proficient in reading complex schematics and/or blueprints.
- Strong client-facing and communication skills.
- Excellent presentation and leadership skills.
Skills
- MEP systems
- Service processes
- Service techniques
- Reading schematics
- Reading blueprints
- Client-facing communication
- Presentation
- Leadership
Experience Level
- 7+ years of experience
Education Level
- High School or GED
- Bachelor’s degree in related field is preferred
About the Company
- Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance.
- We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.
- Our Partners (employees) are the core of our success.
- As an employee-owned company, you have a voice, a stake, and a clear path to grow.
- Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.
- Join a growing team where your skills matter, and your future is built to last.
- At TDIndustries, we believe opportunity should be built — and shared — by all.
- We hire and grow people based on skill, potential, and integrity — never labels.
- We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more.
- What matters most is how we work together to build excellence.
Equal Opportunity
- We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more.