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About the Role

The Servicer Evaluations team assigns and maintains rankings for mortgage, loan, and other servicing clients. Our rankings and published analysis reflect our opinion of each servicer's operational strengths, weaknesses, and overall abilities. We are seeking a self-motivated team member with strong analytical, time management, and communication skills to manage client relationships, create presentations, write rationales, and maintain databases. This role is significant in improving operational efficiencies within our business area.

Responsibilities

Work collaboratively with other ranking analysts and clients' executives, line managers, and staff across various functional areas to drive strategic communication and build lasting relationships.
Collect, analyze, and synthesize client-provided data to propose new rankings or recommend changes to existing rankings consistent with our analytical approach and industry trends.
Prepare necessary information for committee presentations to ensure timely release of rankings.
Publish ranking rationales, full analyses, market commentaries, and industry reports.
Collaborate with team members and supporting functions, including publishing, operations, communications, and marketing to ensure the integrity, transparency, and timeliness of our rankings.
Maintain the accuracy of internal systems that support the rankings process, adhere to internal quality measures, and provide support to other analysts as directed.
Build relationships with peers outside of your immediate team and function to enhance cross-functional collaboration.
Work from the office a minimum of 2 days per week.

Requirements

Bachelor's degree required, preferably in finance, economics, operations, business management, communications, or English.
3+ years of relevant experience in loan servicing, operations, audit, finance, research, accounting, mortgages, or commercial or consumer credit.
Ability to make decisions and contribute to certain initiatives independently while excelling as a collaborative team member in a global, multicultural environment.
Strong written and verbal communication and presentation skills.
Effective interpersonal skills with proven ability to influence stakeholders.
Analytical, problem solving, and time management skills.
Proficiency in MS Office (Word, Excel, Access, PowerPoint, etc.) and AI.
Advanced Excel skills and willingness to adapt to and incorporate AI into your analysis are preferred.
Strong organizational skills, including the ability to prioritize competing tasks, meet deadlines, and maintain accuracy of data.
Solid customer service orientation with experience managing client relationships.
Demonstrated ability to deliver high-quality work consistently while leveraging team resources.
Willingness and ability to travel.
Candidates who reach the final stage of the interview process must attend at least one in-person interview before an offer can be made.

Skills

Analytical
Time management
Communication
MS Office (Word, Excel, Access, PowerPoint, etc.)
AI
Advanced Excel
Organizational skills
Customer service
Client relationship management

Location

London, United Kingdom

Work Type

Onsite (minimum 2 days per week)

Experience Level

3+ years of relevant experience

Education Level

Bachelor's degree

Benefits

Health care coverage designed for the mind and body.
Generous time off.
Access to resources for career growth and learning new skills.
Competitive pay.
Retirement planning.
Continuing education program with a company-matched student loan contribution.
Financial wellness programs.
Benefits for families.
Retail discounts.
Referral incentive awards.

About the Company

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction.
By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI).
S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
Our Mission: Advancing Essential Intelligence.
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.
Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values: Integrity, Discovery, Partnership.
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

Equal Opportunity

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal.