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About the Role

HomeTeam puts people first, providing the tools, support, and training needed to deliver delightful customer experiences. We foster a friendly, rewarding work environment for those who take pride in exceeding customer expectations.

Responsibilities

• Provide positive customer experiences that significantly affect customer retention and additional service purchases.
• Communicate regularly with internal and external customers.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule services, and ensure customer closure.
• Interact with customers/prospects by scheduling pest and builder-related services using Route Point software.
• Resolve customer problems related to invoices and billing.
• Conduct professional telephone conversations with customers regarding service issues.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers.
• Conduct follow-up calls for re-treats, initial services, and current customers.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File technician paperwork in customer files.
• Update system notes with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Possess a basic knowledge of technician jobs and company treatment processes.
• Properly follow telephone etiquette procedures.
• Calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Requirements

• Must have 1 year of previous customer service experience.
• Must be 18 years or older with a high school diploma or GED.
• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.

Skills

• Customer service skill and technique
• Basic computer understanding
• Use of company telephone features

Experience Level

• Entry level

Education Level

• High school diploma or GED

Salary/Compensations

• $17.50 - 18 Hourly

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

About the Company

• HomeTeam is the #1 pest management company to homebuilders.
• Currently performs more than 2,000,000 services a year.
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
• Pest Management Industry is growing and is a recession resistant line of business.
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.

Equal Opportunity

• HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.