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About the Role
As a Banquet Operations Supervisor, you will be a key point of contact for guests in the event area, contributing creative ideas to make the hotel the most successful event hotel in Berlin. You will work closely with the Director of Banquet, provide gastronomic support to guests, lead your own shifts, and ensure the well-being and personal development of your team.
Responsibilities
- Act as the direct point of contact for guests in the event area.
- Actively contribute creative ideas to become Berlin's most successful event hotel.
- Work hand-in-hand with the Director of Banquet and provide gastronomic support to guests.
- Lead your own shifts.
- Act independently and ensure the well-being and personal development of your team.
- Maintain close cooperation and communication with the kitchen and Convention Sales team.
- Perform Mise-en-Place with your team.
- Adhere to hygiene regulations according to HACCP at all times.
- Onboard and evaluate new employees and trainees.
- Actively participate in department meetings and Function Sheet Meetings.
- Handle complaints with a clear overview and communicate confidently with guests.
Requirements
- Completed vocational training as a hotel/restaurant specialist or skilled worker in the hospitality industry.
- Alternatively, a degree in Hotel/Tourism or Culinary Management.
- First leadership experience, preferably in upscale gastronomy/event area.
- A warm, authentic, and sociable personality.
- Captivating communication and expression skills.
- Flexible willingness to work and impressive quality awareness.
- Organized and structured way of working with an eye for detail.
- Very good German and English language skills, another foreign language is an advantage.
Skills
- Leadership
- Gastronomy
- Event Management
- Guest Relations
- Team Development
- Communication
- Quality Management
- Organization
- HACCP
- German
- English
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level leadership experience
Education Level
- Vocational training in Hotel/Restaurant specialization or skilled worker in hospitality
- Degree in Hotel/Tourism or Culinary Management
Salary/Compensations
- Attractive remuneration for flexible deployment
Benefits
- Attractive remuneration
- Permanent contract from day one
- Company contribution to BVG/VBB ticket or free parking
- Subsidized EGYM Wellpass membership
- Overnight stay with a guest at the hotel, including dinner and breakfast
- Holiday and Christmas bonus according to collective agreement (Berlin)
- Worldwide travel at great employee conditions
- Corporate Benefits with vouchers for fashion, cinema, and travel
- Online training to support career development
- Team events
- Comfortable uniform and free cleaning
- Extensive catering in the staff restaurant
About the Company
- JW Marriott Hotel Berlin is managed by Marriott International and redefines luxury in the heart of Berlin.
- The hotel offers 500 guest rooms and suites, meeting and conference rooms for up to 2,500 people, two restaurants, a bar, and an exclusive spa and wellness area.
- Marriott International is a global leader in hospitality, known for its commitment to innovation and guest comfort.
- JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide.
- JW Marriott prioritizes its associates, believing that happy associates lead to happy guests.
- JW Marriott associates are confident, innovative, genuine, and intuitive.
- The company offers a unique work experience with a focus on community, camaraderie, training, development, recognition, and pursuing passions in a luxury environment.
Equal Opportunity
- Marriott International promotes equal opportunities and values a diverse workforce and an inclusive corporate culture.
- Marriott International does not discriminate on the basis of disability, former military status, or any other grounds.