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About the Role
We are seeking Support Associates in full-time and part-time positions for our team in Berlin-Friedrichshain. You will be part of the live operations, communicating with all Wolt users (customers, couriers, or restaurants) to provide the best possible support.
Responsibilities
- Communicate with customers, couriers, and restaurants.
- Provide excellent customer support.
- Work in a team with an international flair.
- Collaborate closely with other teams.
- Work in shifts, including mornings, evenings, and weekends.
- Utilize modern work equipment.
- Participate in regular all-hands meetings and team events.
Requirements
- Customer obsession: Aim to create memorable experiences beyond just solving problems.
- Team player mentality.
- Personal and communicative: Ability to find the right tone and react sympathetically.
- Attitude: Take responsibility, be proactive, and keep the big picture in mind.
- Fluent in German and English (C1 level).
- Experience in customer-oriented roles.
- Quick comprehension, attention to detail, and focus on the big picture.
- Tech-savvy with fast typing skills and interest in digital products.
Skills
- Customer service
- Communication
- Teamwork
- Problem-solving
- Adaptability
- Typing speed
- Tech-savviness
Location
- Berlin
Work Type
- Full-time
- Part-time
- Hybrid
Experience Level
- Entry level
- Some experience
Salary/Compensations
- Attractive salary package
Benefits
- Cool office in the heart of Berlin
- Hybrid work model
- Independent work in a dynamic, international team
- Opportunity to grow in a fast-growing tech company
- Discount on Wolt orders
- Modern work equipment
- Diverse soft drinks, coffee, and fruit in the office
- Comprehensive internal training
- Regular all-hands meetings and team events
- 30 days paid vacation
- Flexible working hours
About the Company
- Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods worldwide.
- Started with food delivery in 2014, now delivering almost everything across over 500 cities in 30 countries.
- Joined forces with DoorDash in 2022 to continue global expansion.
- Working at Wolt is exciting, offering opportunities to learn, build, and ship more.
- Encourages self-starters with drive and entrepreneurial spirit.
Equal Opportunity
- Committed to growing and empowering a more inclusive community.
- Hires and cultivates diverse teams from all backgrounds, experiences, and perspectives.
- Believes true innovation happens when everyone has a room at the table and the tools, resources, and opportunity to excel.