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About the Role

Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy. Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes. Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation. Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth. Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue. Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope.

Responsibilities

Own the success of advanced transportation systems across a portfolio of partners.
Serve as the primary point of contact for executive city and agency leadership.
Act as a trusted advisor and consultant to partners.
Translate partner ideas and community needs into revenue opportunities.
Drive decisions that improve service outcomes.
Build deep, long-term relationships with partners.
Identify partner pain points and deliver solutions.
Proactively recognize opportunities for service growth and revenue generation.
Lead the analysis of daily, weekly, and long-term service performance data.
Turn complex datasets into clear strategic decisions.
Independently lead multi-year and complex contract renewals and service expansions.
Manage high-stakes negotiations with senior stakeholders.
Increase year-on-year revenue.
Champion new products and capabilities internally.
Advocate for partners to facilitate the expansion of each partner's service size and scope.

Requirements

7+ years of relevant work experience in a client-facing role.
Track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company.
Fluency in French and English is required for frequent client interaction.
Quantitatively inclined and data savvy.
Use complex data sets to drive strategic decisions and influence partners and internal teams.
An entrepreneurial relationship builder.
Bring clarity and confidence to highly complex, politically sensitive situations.
Turn complex situations into opportunities to deepen trust.
A reliable, motivated self-starter.
Thrive in fast-paced environments and help shape the way things are done.
An empathetic team player.
View success as a collective effort.

Skills

Client-facing
Stakeholder relationship management
Consulting
Customer success
High-growth company experience
French fluency
English fluency
Data analysis
Strategic decision making
Influencing
Relationship building
Problem solving
Negotiation
Project management
Communication

Experience Level

Senior

Salary/Compensations

CAD $130K-$140K

Benefits

Generous and comprehensive benefits package

About the Company

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education.
Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
There has never been a more exciting time to be on the cutting edge of public mobility.