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About the Role
Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact. This role sits at the intersection of applied AI, solutions architecture, and internal enablement, focusing on building AI-powered solutions that solve both creative and operational challenges.
Responsibilities
- Partner with Services leaders to identify high impact areas that could benefit from AI or automation.
- Prioritize opportunities based on efficiency gains and impact.
- Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones.
- Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms to rapidly validate business solutions.
- Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources to create intelligent, end-to-end workflows.
- Understand how to integrate AI solutions with existing systems, collaborating with engineering teams when production-grade implementations are needed.
- Develop effective prompts, skills, agents, and retrieval workflows that improve the quality, reliability, and usefulness of AI-generated outputs.
- Evaluate and iterate on AI solutions using user feedback, business outcomes, and emerging best practices to drive adoption and impact.
- Create clear documentation, implementation guides, and best practices that enable teams to effectively build and adopt AI solutions.
- Lead enablement sessions, workshops, and office hours to grow AI fluency and help teams build effective prompts, skills, agents, and workflows.
- Stay current on emerging AI capabilities, tools, and best practices.
Requirements
- A systems thinker with a strong technical foundation and a passion for solving business problems with AI.
- Experienced building AI-powered prototypes using LLMs and modern AI tools, with an understanding of APIs and system integrations.
- A strong communicator who can translate technical concepts, create clear documentation, and enable others to adopt AI effectively.
- Comfortable partnering with engineering teams to scale successful solutions into production when needed.
Skills
- AI solutions
- Solutions architecture
- Internal tooling
- Automation
- Building solutions with Claude or other leading LLM platforms
- Prompt engineering
- Skills
- Agents
- AI workflows
- Integrating AI with APIs
- Internal systems
- Data sources
- Rapidly prototyping
- Testing
- Iterating on AI-powered solutions
- Global Services functions (onboarding, education, consulting, customer success)
Location
- US Locations
Work Type
- Up to 10% travel
Experience Level
- 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles.
Salary/Compensations
- $112,000—$168,000 USD
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Participation in the company’s annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
About the Company
- We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before.
- We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
- To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
- If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).
- We provide accommodations as needed.
- By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process.
- For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.