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About the Role

Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership. Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes. Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation. Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence. Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue. Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope.

Responsibilities

Own a portfolio of complex, high-value partner relationships.
Serve as the primary point of contact for executive city and agency leadership.
Act as a trusted advisor and consultant to partners at the most senior levels.
Translate partner ideas and community needs into revenue opportunities.
Drive decisions that shape service outcomes.
Build and steward deep, long-term relationships with partners.
Act as a strategic peer to senior leadership.
Spot opportunities for service growth and revenue generation.
Use service performance data to set the strategic direction for each partnership.
Ensure decisions on quality, efficiency, and growth are grounded in evidence.
Independently lead multi-year and highly complex contract renewals and service expansions.
Navigate high-stakes negotiations with executive stakeholders.
Increase year-on-year revenue.
Champion new products and capabilities internally.
Influence Via's roadmap.
Advocate for partners to facilitate the expansion of each partner's service size and scope.

Requirements

10+ years of relevant work experience in a client-facing role.
Track record of owning and growing strategic accounts independently at the most senior levels.
Fluency in French and English is required for frequent client interaction.
Quantitatively inclined and data savvy.
Ability to use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally.
An entrepreneurial relationship builder.
Ability to bring clarity and confidence to highly complex, politically sensitive situations.
Ability to turn complex situations into opportunities to deepen trust.
A reliable, motivated self-starter.
Ability to shape the way things are done and set a standard others aspire to.
Natural leader with sound judgment, presence, and a way of operating that raises the quality of work and people around them.

Skills

Client-facing
Account management
Relationship building
Negotiation
Data analysis
Strategic planning
Leadership
Communication (French and English)

Experience Level

10+ years

Salary/Compensations

CAD $140K-$200K

Benefits

Generous and comprehensive benefits package

About the Company

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education.
Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
The Partner Success team is made up of talented, collaborative people who are passionate about making public transit better.
At Via, the work we do together translates into real impact for the people who depend on it every day.