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About the Role

As a Salesforce Client Partner, you will serve as a high-level trusted advisor and commercial driver, orchestrating complex Salesforce delivery streams to ensure the long-term success of our global clients. You are responsible for the holistic health and revenue growth of your Salesforce portfolio, balancing rigorous program management with strategic relationship building. By leading cross-functional teams and identifying untapped opportunities within the Salesforce ecosystem, you will ensure clients maximize their platform ROI while meeting portfolio profitability and expansion targets.

Responsibilities

Partner with Client Partners to identify, qualify, and close upsell and cross-sell opportunities, developing tailored Salesforce roadmaps that leverage new clouds, features, and AI capabilities to drive long-term revenue.
Oversee the delivery of complex Salesforce implementations—budget, scope, and schedule—ensuring that technical excellence serves as the foundation for account expansion.
Participate in the development of SOWs and pitches, translating complex Salesforce technical architecture into compelling business value and “big picture” digital transformation stores for C-suite stakeholders.
Lead and mentor cross-functional delivery teams, ensuring they follow Salesforce SDLC best practices and are trained to identify client "pain points" that signal new business opportunities.
Facilitate steering meetings and QBRs to showcase platform health and ROI, proactively mitigate risks, and secure buy-in for future phases of work.
Manage portfolio P&L, including margin health, resource utilization, and contract renewals, ensuring a frictionless transition from sales to delivery.
Act as the "voice of the client" internally while maintaining a firm grasp on Astound’s commercial interests to ensure win-win outcomes.

Requirements

10+ years of experience in project management and account relationship management, with at least 2+ year focused on Salesforce-centric digital transformations.
Proven track record of growing Salesforce accounts through consultative selling and strategic account planning.
Significant experience using Atlassian tools (JIRA/Confluence) and CRM software, specifically Salesforce.
Strong financial acumen with experience managing program budgets, resource calendars, and profitability metrics.
Exceptional negotiation and interpersonal skills, with a background in navigating complex client environments and steering committees.

Skills

Salesforce
Artificial Intelligence (AI)
Atlassian tools (JIRA/Confluence)
CRM software
Negotiation
Interpersonal skills

Work Type

remote
in-office
hybrid

Experience Level

10+ years of experience
2+ years focused on Salesforce-centric digital transformations

Education Level

Bachelor’s degree required
Master’s degree or relevant professional certifications are highly preferred

Benefits

Parental leave
Paid time off
Comprehensive health and medical plans
Flexible hours

About the Company

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity.
Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences.
We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients.
We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees.
Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.