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About the Role

As a Clinical Associate, you will ensure clinicians and healthcare organizations derive immediate, tangible value from Heidi by embedding it into day-to-day clinical practice with precision and minimal friction. This is a deeply operational, clinician-facing role involving configuration, workflow translation, and onboarding/implementation support, with a significant component of in-person travel to customer sites.

Responsibilities

Support smooth onboarding of Heidi across new and existing customers, partnering closely with Customer Success Managers and Clinical Template Officers.
Contribute to rollout planning by supporting discovery sessions, gathering documentation examples, and clarifying clinician workflows.
Deliver and support training sessions for clinicians and operational staff, both live and asynchronously.
Provide hands-on support during go-lives and early usage, especially where clinician documentation requirements are the blocker.
Develop a strong understanding of Heidi and how clinicians use it across different specialties and care settings.
Translate real-world clinical workflows into best-practice guidance that helps clinicians embed Heidi into daily practice.
Act as a trusted clinical voice for users, answering questions and helping them understand how to get the best outcomes from Heidi.
Support the template discovery process by collecting examples, understanding documentation needs, and clearly documenting requirements.
Triage incoming template-related questions and recommend the right next step (reuse, small edits, or escalation).
Make small, high-impact template adjustments (e.g. structure, phrasing, configuration guidance) to unblock onboarding and early adoption.
Maintain simple, scalable guidance (how-to notes, examples, do’s and don’ts) that enables Customer Success to self-serve common questions.
Capture and synthesise feedback from clinicians to improve onboarding playbooks, training materials, and template guidance.
Partner with Product, Support, and Engineering to share insights from the field and help improve workflows and tooling over time.
Contribute to evolving team processes that help Heidi scale implementation and clinical enablement.

Requirements

Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health).
Strong interest in healthtech, AI, and improving clinical workflows.
Clear, confident communicator with the ability to explain clinical concepts simply and practically.
Organised and reliable, able to manage multiple onboarding tasks and support requests.
Comfortable learning new tools and working in a fast-moving, ambiguous environment.
Proactive, curious, and motivated to make clinicians’ working lives easier.
Attitude, clinical insight, and willingness to learn matter most.

Skills

Healthtech
AI
Clinical workflows
Communication
Organization
Adaptability
Problem-solving
AI tools
CRMs
Customer support platforms

Location

USA
UK
Canada
Europe

Work Type

Hybrid
3 days in the office

Experience Level

Early-career
Recently practicing clinician

Education Level

Medical
Nursing
Allied health
Mental health

Benefits

Equity from day one
Personal development budget
Dedicated wellness days
Subsidised gym membership
Birthday off

About the Company

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
We exist to double healthcare’s capacity while keeping care deeply human.
Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.
We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era.

Equal Opportunity

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives.
Our strength is in our differences.
We're proud to be an equal opportunity employer and are proud to welcome all applicants as we're committed to promoting a culture of opportunity for all.