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About the Role

Sage Hospitality Group is seeking a Conference Services Manager at Hotel Van Zandt in Austin, Texas, to plan, organize, and manage group and convention bookings, ensuring maximization of revenue and quality of service.

Responsibilities

• Manage and plan meetings, conventions, and related activities.
• Attend Banquet Event Order (BEO) and staff meetings, acting as a team leader for event delivery.
• Achieve productivity and activity goals.
• Coordinate group business from contract signing, following up within 5 working days.
• Determine and coordinate all event planning needs.
• Maintain organized and up-to-date file management.
• Develop customer profiles and maintain an effective trace system.
• Develop strong customer relationships through professional communication.
• Follow up on all client needs and inquiries efficiently.
• Focus on revenue-generating activities and maximize selling time.
• Detail and up-sell programs with clients, including space, A/V, menus, and themes.
• Prepare resumes and paperwork for quality service.
• Manage function details to ensure program requirements are met.
• Anticipate and handle customer complaints to ensure satisfaction and repeat business.
• Oversee all billing details for hotel groups, including deposits and credit card authorizations.
• Improve hotel convention services through sales tools, competitive analysis, and customer needs assessment.
• Monitor and control individual client event budgets to maximize revenue and minimize expenses.
• Attend and lead pre-conference meetings, coordinating with clients and hotel staff.
• Close out all groups, including processing commissions.

Requirements

• More than two years of post-high school education.
• One to two full years of employment in a related position.
• Working knowledge of banquet/catering food and beverage services, policies, or operations.
• Knowledge of computer equipment.
• Ability to compile facts and figures.
• Supervisory skills.
• Communication skills for interacting with management and guests.
• Excellent hearing for verbal interaction.
• Excellent vision for set-up observation.
• Excellent speech communication skills for verbal interaction.
• Ability to lift, push, pull, and carry tables, chairs, and boxes up to 50 lb.
• Ability to bend and kneel for tasks like taping cords and skirting tables.
• Mobility to service clients at variable distances.
• Ability to stand continuously for up to four hours.
• Ability to climb stairs (approximately 55 steps) 3-5% of a 10-hour day.

Skills

• Banquet/catering services
• Computer proficiency
• Data compilation
• Supervision
• Communication
• Interpersonal interaction
• Revenue generation
• Sales
• Event planning
• Client relationship management

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Post-high school education

About the Company

• Sage Hospitality Group is dedicated to being the best and creating excellence.
• We believe in enriching lives one experience at a time.
• We empower employees to make positive impacts in their communities.
• We build relationships with guests through genuine service.
• We value our shareholders and create unforgettable experiences.
• We seek independent thinkers with entrepreneurial spirits who are not afraid to forge their own path.
• We welcome risk-takers and creative spirits.
• We invest in the personal and professional growth of our employees.