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About the Role

The Clinical Case Manager I on the ICM team will work with youth and adult clients (ages 16 and up) who have enhanced needs such as mental health and substance use issues, developmental disabilities, and housing instability. This role is primarily community-based, requiring travel in Queens and other boroughs, but will include some work directly in the Queens Criminal Court as well as case management offices.

Responsibilities

Reviewing with participants the conditions of release, program agreement, and consents for disclosure.
Conducting an intake/assessment interview to identify needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse concerns for individuals who are aged 16 and older.
Monitoring a caseload of high risk and high needs youth and adult participants, providing supervision, and making referrals to voluntary social service interventions.
Verifying participant contact information, general location (if unhoused), contacts at other programs, and current supervision level/reporting requirements.
Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court.
Meeting with clients in the community as needed, including completing appointments, accompanying them to referrals, and attending court dates.
Maintaining communication with defense attorneys and referral agencies until transfer or completion of reporting responsibilities.
Updating computerized case management appointments accordingly to produce periodic reports on participant compliance.
Completing all necessary documentation in a timely manner and maintaining all data set reporting requirements in the agency database.
Appearing and advocating in court regarding participants’ compliance, as necessary.
Actively participating in staff meetings and ongoing trainings; identifying new opportunities for staff development.
Communicating and coordinating with staff comprised of diverse identities, experiences, and professional disciplines in a respectful manner that acknowledges differences, expertise, and experiences to promote collaboration and better client outcomes.
Communicating with clients of diverse populations, needs, and experiences in the justice system and other institutions in a respectful manner that acknowledges lived experiences and creates connection.
Answering questions about our services in an informed and well-resourced way; directing clients and community members to resources by making appropriate referrals.
Ensuring that clients are being supported in a timely manner, through careful assessment and the use of evidence-based tools.
Ability to work intensively with clients using goal-based interventions to create behavioral changes.
Supporting the client’s self-efficacy by reinforcing their power to make the changes that they want.
Guiding clients through the treatment plan and behavioral change process; recognizing and acknowledging positive changes and continuing to encourage behavioral changes.
Clearly and concisely communicating with other members of the mobile team to understand and support the needs and goals of the client and collaborate on appropriate next steps.

Requirements

MSW or relevant master’s degree required with 2 years of related case management experience.
Knowledge of NYC Court Operations preferred.
Experience serving clients in the community preferred.
Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models.
Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals.
Ability to exercise sound and quick judgment.
Excellent communication and writing skills.
Excellent time management skills.
Computer literate with the ability to quickly adapt to changing technology.
Bilingual: Spanish (preferred).
Must be willing to work evening and weekend hours, if needed.
CASAC or CASAC-T encouraged to apply.
Ability to work in-person 5 days a week.
Internal applicants must be 1 year in their current roles and in good standing (no disciplinary action within the last 90 days) to apply.

Skills

Case management
Evidence-based assessment tools
Client supervision
Referral services
Progress reporting
Community engagement
Court advocacy
Staff collaboration
Client communication
Goal-based interventions
Behavioral change support
Treatment plan guidance
Team collaboration
Spanish language proficiency (preferred)

Location

Queens, NY

Work Type

Community-based
In-person
Evening hours
Weekend hours
Night shifts
Flex hours

Experience Level

2 years of related case management experience

Education Level

MSW or relevant master’s degree

Salary/Compensations

$79,679

Benefits

Health insurance
Dental insurance
Vision insurance
Comprehensive mental health and wellness program
Employee Assistance Program (EAP)
Four weeks' vacation
Paid holidays
Retirement plan with employer matching contributions
Professional learning and development opportunities
Web-based professional development training
In-person professional development training
In-house job training and development

About the Company

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.
CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.
CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.
Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City.
CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide.
CJA operates a Supervised Release Program in Queens Criminal Court.
The program screens targeted defendants for release at criminal court arraignment, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in an assessment process to identify needs such as substance use and mental health, and agreeing to program monitoring of court appearances and re-arrests.
CJA values commitment, fairness, and innovation in its work.

Equal Opportunity

The New York City Criminal Justice Agency is an Equal Opportunity Employer.
CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws.
We encourage individuals of all backgrounds to apply.