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About the Role
Lead a team of Content Specialists to manage high-profile projects impacting content across multiple platforms and apps globally. Drive product launches, marketing initiatives, and daily updates, directly influencing the customer experience on Apple Store Online. Work within a collaborative global team to achieve high-quality results under tight deadlines.
Responsibilities
- Leading a team of Content Specialists
- Handling high profile projects that touch content across multiple platforms and apps
- Driving product launches, marketing initiatives, feature changes, and daily updates
- Maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App
- Delivering an engaging and seamless shopping experience
- Continuously improving the quality of information presented to customers
- Scaling to meet increasing demands of new geographies, languages, and devices
- Driving accountability and performance
- Focusing on day-to-day execution while maintaining a customer-first perspective
- Collaborating effectively with regional and global partner teams
- Fostering a culture of learning, camaraderie, and continuous improvement
- Supporting the growth of the team, equipping them with skills and opportunities
Requirements
- Extensive experience in technology, operations or e-commerce
- In-depth knowledge and experience of global, online content management for both web and mobile platforms
- Ability to accommodate flexible work schedule during critical business periods
- Ability to participate as part of a global team
- 2+ years people management experience, ideally through a period of significant change
- Focus on developing and motivating a high performing team
- Ability to collaborate closely with cross-functional partners, organisational leaders, and direct reports
- Willingness to learn and grasp numerous tools and systems
- Ability to adapt to constant change and ambiguous situations
- Ability to drive multiple complex projects simultaneously
- Ability to remain calm and good-natured while experiencing ambitious deadlines
- High degree of ownership and accountability
Skills
- Global online content management
- Web content management
- Mobile content management
- People management
- Team development
- Team motivation
- Cross-functional collaboration
- Communication
- Listening
- Problem-solving
- Adaptability
- Project management
- Ownership
- Accountability
- Foreign language proficiency (plus)
Location
- EMEIA
- Worldwide
Work Type
- Flexible work schedule during critical business periods
Experience Level
- Extensive experience in technology, operations or e-commerce
- 2+ years people management
Education Level
- Bachelor’s degree (BA/BS) or equivalent experience
About the Company
- The Digital Commerce Management team is responsible for maintaining and managing all customer-facing content on the Apple Store Online and the Apple Store App.
- Our mission is to deliver an engaging and seamless shopping experience by continuously improving the quality of information presented to customers while scaling to meet the increasing demands of new geographies, languages and devices.