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About the Role

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Responsibilities

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

Requirements

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values

Skills

• Customer service
• Teamwork
• Timekeeping
• Prioritization
• Communication

Location

• YHA London Thameside, 20 Salter Road, Rotherhithe, London, SE16 5PR

Work Type

• Fixed term
• Flexible contract
• Minimum 25 hours per week

Experience Level

• Entry level

Salary/Compensations

• £12.71 per hour plus £1.20 per hour Local Living Allowance

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

About the Company

• YHA is a social enterprise with a mission to enrich the lives of all, especially young people.
• YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Equal Opportunity

• At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge.
• We provide a robust induction, ongoing training, and opportunities for personal growth.
• While certain roles may require specific skills, we welcome applicants from all backgrounds.
• For more information about how we are creating an inclusive workplace please visit our jobs website.
• All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.