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Responsibilities
- Interact with customers and resolve complaints in a friendly and service-oriented manner.
- Observe customer purchases and differentiate between standard portions.
- Replenish condiments, beverages, and general supplies while maintaining cleanliness of service areas.
- Organize chairs in seating areas and wipe tables.
- Ensure sufficient silverware and polish as necessary, prioritizing customer needs.
- Operate equipment such as cash registers, calculators, coolers, coffee makers, grinders, and drink machines.
- Replenish and restock refrigerators and coffee/tea services during and after operations.
- Stock service and merchandise stations with impulse items, beverages, and add-ons.
- Interact with coworkers to ensure compliance with company service standards, inventory, and cash control procedures.
- Deliver orders to designated floors during service hours.
- Maintain cleanliness of workspace and surrounding areas, including stations.
- Maintain all HSQA records, such as hot and cold temperature logs and time/temperature logs.
- Maintain stock levels of items in micro-markets, including milk and cold beverages.
- Attend weekly safety talk meetings.
- Complete the weekly cleaning checklist.
- Complete all required 24/7 training.
Skills
- Customer service
- Complaint resolution
- Portion differentiation
- Stocking and replenishment
- Equipment operation (cash registers, coolers, coffee makers, etc.)
- Cleaning and sanitation
- Record keeping (HSQA logs)
- Inventory management
- Teamwork and communication
Work Type
- Weekly