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About the Role

We are seeking a Unified Communications (UC) Engineer to manage and grow our global voice and video infrastructure. This role involves delivering smart solutions in a fast-paced IT environment, focusing on collaboration and telephony systems. You will improve tooling, deploy UC products, and execute configuration changes globally while minimizing downtime.

Responsibilities

• Grow, monitor, and manage global voice and video infrastructure.
• Deliver smart solutions in a fast-paced environment.
• Improve tooling and monitoring for UC systems.
• Deploy UC products and services.
• Execute software and hardware configuration changes globally.
• Minimize downtime for collaboration services.
• Monitor alarms generated by voice and video systems.
• Juggle project-related tasks.
• Serve as an escalation point for users and other technology groups.
• Interface with IT Operations, Cybersecurity, and Networking teams.
• Provide capacity planning.
• Develop standards and best practices for UC infrastructure.
• Improve documentation across global UC infrastructure.
• Troubleshoot custom API-based integrations with UC products and services.
• Collect and interpret log files.
• Collaborate with support partners to solve problems.
• Maintain system stability.
• Manage expectations with colleagues and users.

Requirements

• 7+ years of in-depth experience configuring and supporting the Cisco UC and Collaboration Product Suite in a multi-cluster environment.
• Experience with Cisco Unified Communications Manager versions 14+.
• Experience with Cisco Meeting Server.
• Experience with Cisco Expressway.
• Excellent knowledge of SIP, including implementing Session Border Controllers and PSTN SIP trunking.
• Deep experience upgrading and maintaining Cisco UC products.
• Experience supporting phones, softphones, and video conferencing endpoints.
• Knowledgeable about UC compliance products.
• Experience with modern voice recording platforms (Verint, NiCE, Red Box, etc.).
• Experience with messaging archiving products (Movius, LeapXpert, Smarsh, etc.).
• Knowledgeable about Cisco APIs related to UC products.
• Experience creating API automations using Python, PowerShell, etc.
• Experience integrating cloud-based conferencing technologies (Webex, Zoom, Teams, etc.) with on-premise infrastructure.
• Comfortable troubleshooting custom API-based integrations with UC products and services.
• Able to collect and interpret log files.
• Able to collaborate with support partners to solve problems.
• Able to maintain system stability.
• Able to properly manage expectations with colleagues and users.
• Familiar with the virtualization of Cisco UC applications on enterprise-grade servers (HPE, Dell, Cisco, etc.).
• Strong understanding of current security standards and expectations.
• Ability to troubleshoot and use creative thinking to resolve issues.
• Fluent in English.

Skills

• Cisco UC and Collaboration Product Suite
• Cisco Unified Communications Manager
• Cisco Meeting Server
• Cisco Expressway
• SIP
• Session Border Controllers
• PSTN SIP trunking
• Cisco UC products
• Phones
• Softphones
• Video conferencing endpoints
• UC compliance products
• Voice recording platforms
• Messaging archiving products
• Cisco APIs
• API automations
• Python
• PowerShell
• Cloud-based conferencing technologies
• Webex
• Zoom
• Teams
• API-based integrations
• Log file analysis
• Virtualization of Cisco UC applications
• Security standards

Experience Level

• 7+ years