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About the Role

Five Sigma is reinventing the way insurance claims are handled by building an advanced data-oriented claims platform. The Project Manager will be responsible for launching new customers on the Five Sigma SaaS platform and managing the onboarding of existing customers. This involves configuring the application, reviewing settings and functionality, and managing projects throughout their lifecycle to ensure they fall within scope, time, and budget.

Responsibilities

• Conduct project planning and manage the execution of large-scale, high-risk, or strategic projects from initiation to successful go-live on time, scope, and budget.
• Evaluate complex situations accurately and identify viable solutions.
• Manage stakeholder relationships, keeping them informed of progress and issues.
• Ensure proper use of methodology, tools, and procedures.
• Analyze risk, establish contingency plans, and identify mitigation actions.
• Establish trust with clients by understanding their organization, processes, team, and desired outcomes.
• Understand and document operational and technical requirements.
• Ensure timely and successful project completion and transition to the customer support & success team.
• Create end-user training and establish support channels for go-live and post-production support.
• Plan and manage project resource allocation.
• Manage multiple projects and clients simultaneously.
• Provide technical, business consulting, and product expertise to customers.
• Enable and configure product features to meet customer needs.
• Identify use cases, roles, and other business requirements for each implementation.
• Host kick-off calls to coordinate, plan, and measure client implementation.
• Ensure clients are on track with their onboarding process.
• Travel to meet clients.
• Engage with client's external and internal teams.
• Manage the implementation of the Five Sigma platform.
• Transition the client to the Customer Support & Success team.

Requirements

• More than 5 years of project management experience in Insurtech large-scale strategic projects.
• Knowledge of and competency in project management processes including planning tasks, resource allocation, risk management, time management, financial management, quality management, monitoring and reporting, documenting and record keeping.
• Strong leadership, organizational, and interpersonal skills.
• Ability to work well with people from different disciplines with varying degrees of technical experience.
• Competence in clear, concise, and tactful communication with senior executive management, clients, peers, and team members.
• Proven ability to manage multiple projects at a time with multiple constituents.
• Strong client-facing and internal communication skills.
• Strong written and verbal communication skills.
• Strong organizational skills including attention to detail and multi-tasking skills.
• Experience in writing functional (business & technical) requirements.
• Experience in delivering client-focused solutions based on customer needs that fit within the scope of the project and statement of work.
• Strong technical background and technical understanding.
• Demonstrated experience leading cross-functional teams within a formalized methodology.

Skills

• Project Management
• Risk Management
• Time Management
• Financial Management
• Quality Management
• Monitoring and Reporting
• Documentation
• Record Keeping
• Leadership
• Organization
• Interpersonal Skills
• Communication (Clear, Concise, Tactful)
• Client-Facing Communication
• Internal Communication
• Written Communication
• Verbal Communication
• Attention to Detail
• Multi-tasking
• Writing Functional Requirements
• Writing Technical Requirements
• Client-Focused Solution Delivery
• Technical Background
• Technical Understanding
• Cross-functional Team Leadership
• Formalized Methodology

Location

• Remote UK

Work Type

• Remote
• Full-time

Experience Level

• More than 5 years

Education Level

• PMP certification and /or other industry and project management certifications are an additional benefit

About the Company

• Five Sigma is reinventing the way insurance claims are being handled.
• We are insurance and tech veterans who believe that efficiency is the name of the game.
• We build the most advanced data-oriented claims platform in the industry, allowing insurance companies to provide their customers the trust and experience they deserve.