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About the Role
As a Sales Development Representative at HERO, you will be the first point of contact for potential customers, helping them identify challenges and discover solutions. HERO is a SaaS company dedicated to making small businesses simpler, more efficient, and more successful through digital solutions.
Responsibilities
- Proactively contact potential customers via phone, email, and social media.
- Engage with craft businesses to understand their work processes, challenges, and how modern software, automation, and AI can help.
- Identify the needs, challenges, and interests of craft businesses.
- Build initial relationships with relevant decision-makers, acting professionally and approachable.
- Qualify leads to determine suitability for HERO's products and market.
- Schedule qualified initial meetings and product demos for Account Executives.
- Maintain customer interactions and information reliably in Salesforce for efficient lead management.
- Analyze the craft business market and develop smart outreach strategies with the team.
- Utilize modern tools, automation, and AI for efficient outreach preparation, prioritization, and optimization.
- Collaborate regularly with colleagues in Berlin or Hannover offices, contributing to an open, learning team culture.
Requirements
- Enjoy active outbound sales, particularly phone calls, with a blend of determination, persistence, and positive energy.
- Possess genuine interest in the craft market, target audience challenges, and understanding business operations, decision-making, and growth.
- Ideally have prior exposure to the craft industry through personal experience, customer contact, or previous roles; willingness to deeply learn about the target audience is crucial.
- Demonstrate high customer orientation and professionalism, approachability, and reliability in initial contacts.
- Communicate clearly with strong presentation skills, engaging people with structure, ease, and humor.
- Work independently, organize appointments reliably, and manage preparation and follow-up of conversations.
- Document accurately in Salesforce to ensure transparency and quality in the initial sales cycle phase.
- Be open to new technologies and eager to integrate AI tools and automation into daily work for efficiency and better results.
- Possess very good German language skills (at least C1) and good English language skills (at least B1).
- Enjoy teamwork and regular exchange with colleagues in Berlin or Hannover.
Skills
- Outbound Sales
- Cold Calling
- Lead Qualification
- Salesforce
- Customer Relationship Management
- Communication
- Presentation Skills
- Time Management
- Automation Tools
- AI Tools
- German (C1)
- English (B1)
Location
- Berlin
- Hannover
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Benefits
- Flexible and location-independent mobile work
- 29 Euro subsidized Deutschlandticket
- 30 vacation days (including Dec 24th & 31st)
- Additional days off for marriage, moving, or birth
- Volunteering Day for a social project
- Jobrad (company bike program)
- Sports facilities via Hansefit or EGYM Wellpass
- Access to full services from mental health partner Bloom
- Additional company health insurance from Allianz
- Monthly professional shoulder and neck massage in the Hannover office
- Annual training budget of 800 Euros for courses, books, or coaching
- Regular feedback and development discussions
- Clear HERO career plan for internal growth
- Company parties (summer and Christmas)
- Regular team events
- Annual co-workations within the EU
About the Company
- HERO is a SaaS company with a clear mission: to develop digital solutions that make craft businesses simpler, more efficient, and more successful in the office and on the construction site.
Equal Opportunity
- We explicitly encourage non-binary and trans* individuals to apply for this position.
- Applicants with severe disabilities will be given preference in case of equal qualifications.