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About the Role
Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product.
Responsibilities
- Responsible for customer order entry from EDI
- Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule.
- Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information
- Handles customer inquiries pertaining to orders/product
- Communicates with customers daily to report ship & delivery information
- Complete ASN (Advance Ship Notice) when parts ship to customer
- Monitor all shipments by production to customer
- Maintain all customer files
- Create Expediter Report
- Monitor the customers delivery performance
- Acknowledge customer PO’s (purchase orders)
- Proactively notify customers of late orders
- Assign RMA’s (Return Material Authorization) to quality department for reconciliation
- Provide proof of delivery to customers as necessary for invoice discrepancies.
- Maintain and input data pertaining to customer orders in database
Requirements
- Minimum 2 years customer service experience in an administrative/office setting
- Excellent phone communication ability
- Ability to navigate a computer database
- Attention to detail.
- Organized with clerical skills.
Skills
- Customer Service
- Administrative
- Office Setting
- Phone Communication
- Computer Database Navigation
- Attention to Detail
- Clerical Skills
- EDI
- ASN
- RMA
Location
- Rochester, New York
Work Type
- Full-time
Experience Level
- Minimum 2 years
About the Company
- A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry.
- Our quality standards are unsurpassed in the industry because we know that our customers’ standards grow with each passing year.
- Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications.
- Cannon Industries, Inc. is a drug, smoke and alcohol free working environment.