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About the Role
As a Fragrance Expert, you will elevate the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients deeply with the CHANEL brand. You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.
Responsibilities
- Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
- Deliver expert personalised fragrance consultations that captivate and educate clients
- Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
- Host masterclasses and in-store events to elevate fragrance category
- Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
- Achieve individual and counter sales targets & KPIs
Requirements
- A collaborative and team-first mindset
- A passion for client experience and storytelling
- The ability to quickly build rapport and create meaningful client connections
- Confidence in delivering fragrance workshops and engaging events
- A strong understanding of perfumery
- Experience in a client-facing retail environment
- Contributing in the on-going and companywide version of sustainability
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women
Skills
- Fragrance expertise
- Clienteling
- Sales
- Event hosting
- Coaching
- Storytelling
Location
- Harrods Knightsbridge
Work Type
- Permanent
- 37.5 hours/weekly
- Any 5 in 7 days
Benefits
- Private Medical Insurance covering pre-existing medical conditions and ability to add family members
- Online GP App with 24/7 appointments available within 24 hours
- Cycle Scheme participation for a tax-exempt bike and/or accessories
- Pension
- Life Assurance
- Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Employee Assistance Programmes and Other Support Lines
- Arts & Culture Ticket Discounts across major London attractions
- CHANEL Product Discounts
- Employee Only Sales
- Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
About the Company
- CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
- Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
- The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
- You will be empowered to take ownership of your impact within CHANEL
- Additional training within fragrance to develop skillset
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
Equal Opportunity
- At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.