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About the Role

The Client Operations Executive is a hands-on role within the Transaction Operations team, responsible for the accurate and timely processing of client transactions and associated reconciliations. This role requires meticulous attention to detail, comfort with data and numbers, and a desire to build a career in financial services operations.

Responsibilities

• Process redemption and transfer requests on to the CRM system.
• Send correspondence to investors and advisers.
• Follow up on outstanding requirements with internal and external stakeholders.
• Process investment transactions accurately and within agreed timescales.
• Produce allotment schedules and update investor records and the CRM system.
• Produce fee schedules.
• Prepare and issue post-transaction confirmations to clients and advisers.
• Take ownership of transactions end-to-end, including chasing missing information and resolving queries.
• Verify bank details for payments.
• Carry out anti-money laundering checks and analyze anti-money laundering documents.
• Maintain Compliance/Anti-Money Laundering logs.
• Perform client account and share reconciliations, investigating and resolving breaks promptly.
• Maintain a high standard of accuracy in processing and reconciliation work.
• Identify and escalate discrepancies or unusual patterns in data.
• Identify and suggest practical improvements to existing processes.
• Support the documentation and continuous improvement of processes and procedures.
• Identify opportunities to use systems, automation, or AI tools to reduce manual effort.
• Maintain accurate records across relevant systems, including CRM/Salesforce.
• Support day-to-day system work associated with transaction processing and reconciliations.
• Contribute to management information and reporting.
• Respond to queries from clients, advisers, and internal stakeholders professionally and promptly.
• Build good working relationships with colleagues.
• Support ad hoc business needs and cross-functional initiatives.

Requirements

• Experience in an operations, financial services, or transaction-processing environment.
• A meticulous approach with the ability to spot errors, inconsistencies, and gaps.
• Comfortable and confident working with data and numbers; able to reconcile figures accurately and explain discrepancies.
• Comfortable using Microsoft Office.
• A genuine 'doer' who takes ownership and follows through to completion.
• Willing to learn and build capability quickly.
• Clear and professional communication skills, both written and verbal.
• Ability to manage a busy workload with competing deadlines while maintaining accuracy and composure.
• Ability to work well within a team, support colleagues, and contribute positively to team culture.

Skills

• Attention to Detail
• Numeracy
• Data Analysis
• Microsoft Office
• CRM Systems (e.g., Salesforce)
• AI Tools (e.g., ChatGPT, Claude)
• CASS/Reconciliation (advantageous)
• Communication
• Organization

Location

• Hybrid/Flexible Working

Work Type

• Full-time
• Hybrid
• Flexible Working

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• Competitive salary

Benefits

• Contributory pension
• Hybrid/flexible working
• Ongoing learning and development opportunities

About the Company

• Triple Point has been bringing investment ideas to life and connecting capital with the right people and opportunities since 2004.
• Manages over £2.5 billion across Private Credit, Social Housing, Clean Heat, Energy, and Venture investment strategies.
• Offers investments to both private (retail) and institutional clients.
• Has over 230 employees committed to improving the world.
• Is a certified B Corp.
• Is signed up to the Principles for Responsible Investment.
• Was named a Sunday Times 'Best Place to Work 2025 & 2026'.

Equal Opportunity

• Triple Point is dedicated to providing fair and equal opportunities for all individuals.
• Discrimination based on age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, gender identity, or marital status is not tolerated.
• Aims to create a welcoming and diverse work environment.
• Actively encourages individuals from various backgrounds to apply.