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About the Role

The Client Relations Associate role, reporting to a Vice President, Client Relations, will work closely with the Head of Client Relations EMEA to support the UK client book and help deepen relationships with UK investors. Support for other regions may also be required. The role will play a key part in onboarding and servicing new and existing clients, partnering with Sales, Investment Teams and other internal stakeholders to guide investors from prospect through to client. The successful candidate will be responsible for building strong working relationships and delivering client solutions that meet or exceed expectations. This entry-level role suits someone with a strong client relations, client service or operational background looking to develop into a client-facing role.

Responsibilities

Ensure client requests are responded to in an accurate and timely manner.
Work with colleagues to gather information and perform analysis to execute specific requests and inquiries.
Escalate and articulate client issues and requests to management and other PineBridge constituents and be innovative in crafting a solution.
Coordinate the onboarding process for new & existing clients, coordinating with internal teams, legal ops and trading teams.
Oversee timely and accurate implementation of new portfolios alongside subsequent change events.
Maintain timely, accurate and effective reporting and communication lines between key stakeholders.
Onboarding will be across institutional and funds as well as alternative business.
Partner with the Sales and Investment Teams for the on-boarding of new mandates through effective coordination and project management.
Provide consistent oversight of relationships to ensure a positive experience which promotes growth of the relationship over time.
Provide operational support to senior team members with follow-up, back-up or other functions on an ad hoc basis.
Build strong working relationships with internal PineBridge teams to provide timely responses to requests from clients, internal colleagues or PineBridge management.
Identify areas of improvement in the company and assist in creating and implementing solutions.
Utilize and assist with creating processes, enhancements and testing of in-house software databases to administer client data and process flows.
Manage and oversee client data, including client profiles, correspondence, call/activity reports and other relevant data.

Requirements

Experience of client relations in the financial services industry ideal.
Ability to manage multiple tasks and projects at once.
Ability to work under pressure.
Strong Funds focus.
Ability to work collaboratively across different work groups.
Experience in Microsoft Word, Excel and PowerPoint.
Experience in working with AI.

Skills

Client-focused
Team-oriented
Proactive
Highly self-motivated
Excellent organization and management skills
Knowledge of investments, industry legal and regulatory concepts and compliance and operational requirements.
Excellent written and oral communications
Excellent presentation/public speaking skills ideal
Strong analytic skills.

Location

London

Work Type

Hybrid

Experience Level

Entry-level

Education Level

Degree or equivalent

Benefits

Award-winning culture
Collaborative work environment
Pensions & Investments ‘Best Place to Work in Money Management’ recognition (2020-2025)
Hong Kong Institute for HR Management Elite awards for ‘Best Workplace’ and ‘Learning & Development’ (2023)
Merit awards for ‘Talent Acquisition’ and ‘Employee Benefits’ (2024)
Finalist at the 100 Women in Finance’s APAC Industry Diversity, Equity & Inclusion Award (2023 and 2024)

About the Company

MetLife Investment Management (MIM) has successfully acquired PineBridge as of December 30, 2025. MetLife Investment Management and PineBridge Investments now have more to offer; broader reach, deeper insights and specialized capabilities – forming a top-tier global investment platform.
Together, we have more than $700 billion in assets under management as of September 30, 2025 and aim to deliver consistent risk-adjusted returns.
From multi-asset, equities, and fixed income to private credit and real estate, we offer specialized capabilities backed by a broader global reach and regionally grounded insights tailored to investor needs.
What sets us apart isn’t just the breadth of our platform and capabilities — it’s how we partner. Across both firms, we share a strong investment culture that prioritizes partnership, transparency and accountability.
We believe that our clients benefit from direct access to decision-makers and reinforced by a culture that views decisions through the client’s perspective.
Join us and experience the excitement of working with the brightest minds in the industry, shaping the future of asset management.
PineBridge is proud of our award-winning culture, which reflects our commitment to empowering employees and fostering a collaborative work environment.
Our values: We value our clients, investment excellence, collaboration with our distributed team members, empowerment, and independence as we honor our heritage and our roots.

Equal Opportunity

PineBridge is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace, providing opportunities for all qualified persons and maintaining an environment free from all forms of harassment and discrimination for its employees.
PineBridge is dedicated to recruiting, hiring, training and promoting into all job levels the most qualified applicants without regard to actual or perceived age, race, creed, color, religion, national origin, ancestry, height, weight, sex, gender (including gender identity), disability, pregnancy, marital status, domestic partner status, sexual orientation, AIDS/HIV status, military status, alienage or citizenship status, genetic information, domestic violence victim status or any other basis protected by applicable federal, state or local laws.
At PineBridge, we strive to create an inclusive environment that attracts, retains, and develops the best global talent, leveraging the unique backgrounds, skills, and perspectives that all our people bring to work.