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About the Role

As an Insurance Product Manager at Simply Business, you will take commercial ownership of a dynamic, high-value SME portfolio within the Complex & Niche team. You will shape tailored cover for complex and niche trade businesses, managing your portfolio like a mini business and stretching beyond traditional digital product management to shape front-line call centre strategies, partner with MGAs and specialist insurers, and optimize offline operational journeys.

Responsibilities

Lead day-to-day trading for niche commercial products, monitoring performance rhythms across new business and renewals to hit key targets.
Expand our specialist insurer panels and MGAs to launch new covers, such as motor trades, for complex customer segments.
Partner directly with call centre teams to refine lead scoring, customer routing, and operational journeys.
Uphold robust product governance by leading product reviews and annual fair value assessments alongside compliance.
Serve as the insurance product expert across wider business projects to continually improve overall customer journeys.
Resolve operational and commercial incidents within complex customer journeys quickly and effectively.

Requirements

Well-versed in commercial insurance, bringing a solid understanding of specialist market mechanics, broking, or London market products.
A natural collaborator who can influence and build strong relationships across operations, finance, marketing, and insurer relations.
Skilled in project delivery, with a track record of coordinating initiatives from initial concept through to operational go-live.
Analytically minded, with a strong grasp of trading data, portfolio performance metrics, and commercial P&L drivers.
Knowledgeable in regulatory compliance, particularly regarding product reviews and fair value assessment frameworks.
Comfortable navigating ambiguity and fast-paced environments where online and offline customer journeys connect.

Work Type

Permanent
Hybrid

Salary/Compensations

Competitive salary based on your experience and the current market.
Potential to earn an annual bonus based on performance.

Benefits

Great work-life balance with manageable workloads and flexibility for hybrid work.
25 days annual leave plus bank holidays.
Option to buy five more days of holiday.
Flexible parental leave with six months full pay for primary caregiver and four weeks full pay for secondary caregiver.
Life event leave (an extra day off every two years for significant life moments).
Two-week paid sabbatical after five years of service.
Four weeks paid sabbatical after ten years of service.
Private medical insurance through BUPA, covering pre-existing conditions.
Health cash plan for everyday medical expenses.
Access to tools for personal development on a dedicated learning platform.
Support for mental health with access to counselling.
Pension matching up to five percent.
Life assurance policy with a tax-free sum of four times basic salary (option to increase to ten times).
Salary sacrifice car scheme (after 6 months service).
Flexible benefits scheme for use on critical illness cover, dental insurance, travel insurance, or gym membership.

About the Company

We insure small businesses and enable big dreams for our customers, people, and communities.
We protect over 1,000,000 active insurance policies for various trades.
We are both a technology company and an insurance provider, focused on building, failing, learning, and improving.
Our global social impact strategy, 'The Big Dreams Project', aims to help 10,000 small businesses start or grow by 2030.

Equal Opportunity

Simply Business is committed to providing equality and opportunities for all employees and candidates.
We offer a workplace where colleagues are treated with respect and dignity.
We do not discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during employment.