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About the Role

This role is an essential part of the front of house services in a high-profile building, providing high standards of reception and social engagement. You will be proactive with tasks for the building app, events, and social activities, requiring flexibility, multitasking, attention to detail, teamwork, and excellent customer service.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, security, and other departments as necessary.
• Work closely with the Team Leader with a one-team approach.
• Provide vital support and creativity to the front of house team services.
• Ensure the St James folder, manual, occupiers’ procedures, and phone database are up to date.
• Deliver weekly and monthly reports and appropriate FOH data as required.
• Assist and support the Team Lead and building management.
• Build strong relationships with commercial and residential tenants.
• React and assist the client with unforeseen circumstances at short notice.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing all questions and queries.
• Meet and greet all guests and visitors, providing exceptional service with a standing greeting as a basic standard.
• Receive and answer calls promptly and efficiently, identifying caller requirements and taking messages.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Create and lead on the events calendar, pop-ups, and freebie Fridays.
• Ensure the reception area is kept organised, clean, and tidy at all times.
• Adhere to St James policies and procedures, code of conduct, and emergency procedures related to Health & Safety.
• Perform any other duties necessary to support the client, customer, colleagues, and St James.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Experience in using Microsoft Office, PowerPoint, and Excel.
• Excellent punctuality, outgoing, and a can-do/proactive attitude.
• A team player is essential.
• Innovative, creative, and with strong social media skills.
• Flexibility to react promptly on reasonable client’s demands.

Skills

• Customer service
• English language proficiency (verbal and written)
• Interpersonal skills
• Microsoft Office Suite (PowerPoint, Excel)
• Canva (advantage)
• Building application knowledge (advantage)
• Punctuality
• Proactive attitude
• Teamwork
• Innovation
• Creativity
• Social media skills