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About the Role

This role is responsible for leading institutional client servicing activities and delivering strategic service solutions to clients. The successful candidate will operate with a high degree of autonomy, manage complex client situations, drive continuous improvement initiatives and support the development of team members. The role works closely with senior stakeholders across the organization and acts as a key representative of the Client Services function.

Responsibilities

Lead servicing activity for key institutional clients and strategic mandates.
Build and maintain strong relationships with clients and internal stakeholders.
Lead complex client onboarding, offboarding, restructuring and transition activities.
Manage significant client change events and cross-functional initiatives.
Lead responses to complex client inquiries, operational issues and risk events.
Act as a central point of coordination during client-related incidents and issue resolution activities.
Lead sustainability-related client servicing activities, including ESG reporting and stewardship-related reporting.
Drive operational excellence and continuous improvement initiatives across the Client Services function.
Participate in and lead local, regional and global projects as a subject matter expert.
Review and sign-off client-facing materials, reports and communications.
Provide coaching, mentoring and guidance to junior team members.
Lead by example and foster a culture of accountability, collaboration and client excellence.

Requirements

Minimum of 8-10 years experience in asset management or financial services.
Deep understanding of institutional client servicing and investment management operations.
Demonstrated ability to work independently and manage complex situations with minimal supervision.
Demonstrates a strong sense of ownership and accountability for client outcomes, team objectives and the overall success of the Client Services function.
Highly adaptable and able to effectively navigate changing priorities, competing demands and evolving business requirements in a fast-paced environment.
Proven experience leading cross-functional initiatives and driving change.
Strong problem-solving capabilities and sound judgement.
Excellent written and verbal communication skills in English and Japanese.
Knowledge of or interest in sustainability, ESG reporting and stewardship-related client servicing activities.

Skills

English
Japanese
Client Servicing
Investment Management Operations
Problem-solving
Communication
Leadership
ESG Reporting
Stewardship Reporting

Location

Tokyo Office

Work Type

Permanent

Experience Level

8-10 years

Benefits

Comprehensive benefits package
Support for wellbeing
Support for development
Flexibility in work location and hours

About the Company

Helping clients plan and save for their futures for over 50 years.
Provides investment services and retirement expertise from more than 25 locations globally.
Serves central banks, financial institutions, wealth managers, and private individuals.
Thinks generationally and looks to the long term.
Growing business with a clear sense of purpose.
Offers a welcoming, caring culture.
Values employee views and supports professional goals.
Provides a positive, inclusive environment.