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About the Role

Lead a team of HVAC technicians across the South East region, driving operational performance, ensuring contractual commitments, maintaining customer relationships, and supporting team development. This is a hybrid role with regular site visits, remote work, and occasional office attendance.

Responsibilities

• Lead, coach and develop a team of HVAC technicians.
• Ensure contractual obligations, service standards and customer expectations are consistently met.
• Review service contracts and monitor performance against agreed service levels.
• Manage resource planning and workload allocation to maximise productivity and customer satisfaction.
• Build and maintain strong customer relationships.
• Review and approve remedial repair quotations while maintaining business margins.
• Conduct regular site visits to support technicians and ensure service quality.
• Ensure compliance with Health & Safety requirements, including RAMS, PPE, tool management and equipment calibration.
• Monitor operational performance and implement continuous improvement initiatives.
• Collaborate with internal teams to drive service excellence and business growth.

Requirements

• Experience managing field-based engineering or service teams within the HVAC industry.
• Strong technical understanding of commercial and industrial HVAC and refrigeration systems.
• Experience reviewing contracts and delivering against service level agreements.
• Proven people leadership, coaching and performance management skills.
• Strong commercial awareness and customer focus.
• Excellent communication and stakeholder management skills.
• Strong planning and organisational abilities.
• IOSH qualification or similar Health & Safety training is desirable.
• Competent with Microsoft Office and field service systems.
• Full UK driving licence and willingness to travel across the South East region.

Skills

• HVAC
• Refrigeration systems
• Contract review
• Service level agreements
• People leadership
• Coaching
• Performance management
• Commercial awareness
• Customer focus
• Communication
• Stakeholder management
• Planning
• Organisation
• Health & Safety
• Microsoft Office
• Field service systems

Location

• South East region
• London
• Portsmouth

Work Type

• Hybrid
• Remote
• Onsite

Experience Level

• Experienced

Education Level

• IOSH qualification or similar Health & Safety training is desirable

Salary/Compensations

• Competitive salary and management incentive bonus

Benefits

• Company car
• IT equipment provided
• Life assurance
• Holiday purchase scheme
• Mental health and wellbeing support
• Learning and development opportunities
• Employee referral programme
• Discounts on Johnson Controls products and services
• Cycle-to-work scheme
• High street discount schemes

About the Company

• Johnson Controls products and services