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About the Role

We are looking for a curious and solutions-focused Stockbroking Business Operations Executive to join our Stockbroking Business Operations team. You’ll use your analytical and problem-solving skills to investigate trading issues, support our platforms and help keep our stockbroking operations running smoothly. If you enjoy getting to the bottom of complex problems and want to broaden your knowledge of trading systems and operations, this is an opportunity to build valuable expertise within a global fintech.

Responsibilities

Act as a key escalation point for platform and stockbroking issues, providing second and third-line support to Client Services, Premium Client Services, and the Institutional business.
Investigate trade and order discrepancies.
Support incident and outage management.
Monitor trade risk.
Resolve complex platform issues.
Collaborate with internal teams and external partners on domestic and international share trading to ensure platform effectiveness and optimal client outcomes.

Requirements

At least two years of experience in operations or application support, ideally within stockbroking or broader financial services.
Strong troubleshooting, critical thinking, and problem-solving skills.
Excellent written and verbal communication skills.
Strong numerical capability and attention to detail.
Intermediate Excel skills, including formulas, VLOOKUPs, and pivot tables.
Comfortable investigating issues without obvious answers, analyzing data, and communicating solutions to technical and non-technical stakeholders.
Ability to take ownership of issues, remain calm under shifting priorities, and understand the importance of accuracy in a regulated trading environment.

Skills

Troubleshooting
Critical thinking
Problem-solving
Communication (written and verbal)
Numerical capability
Attention to detail
Excel (formulas, VLOOKUPs, pivot tables)
IRESS (highly regarded)
GBST (highly regarded)
Salesforce (highly regarded)
JIRA (highly regarded)

Location

Office-based (five days in the office)

Work Type

Full-time
Onsite

Experience Level

At least two years

Benefits

Accrue 5 additional annual leave entitlements each year (My Days).
Receive 5 extra annual leave days after 12 months of employment.
Enjoy your birthday off.
Utilize a free annual charity day.
$0 trades for all domestic and international equity orders for staff and family trading accounts.
Continuous learning opportunities covering technical and performance training.
Unlimited access to a dedicated benefits & wellbeing hub with retailer discounts and wellbeing resources.
Free breakfast cereals, condiments, and coffee.
Access to a culture club with various activities (fitness, cooking classes, trivia, lawn bowls).

About the Company

CMC Markets is a global leader in CFD trading and share investing.
The company's vision is to provide the ultimate trading experience and help individuals achieve their financial potential.
CMC Markets is growing through global expansion and product offering.

Equal Opportunity

CMC Markets is an equal opportunities employer committed to creating a diverse and inclusive workplace.
The company values differences and unique perspectives, seeking them out to achieve better outcomes.