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About the Role
Williams Lea seeks an Administration Assistant to join their service delivery team. The role involves performing floor support operations, including filing, mail processing, copying, scanning, printing, and general administrative duties without direct supervision.
Responsibilities
- Deliver an exceptional electronic and hard copy file management service.
- Return or add documents to existing client files.
- Work with the practice management system to log and record documents.
- Handle and administer closed files as requested.
- Perform filing and file housekeeping.
- Understand and process principle documents.
- Maintain all filing and work areas in a tidy and orderly manner.
- Collect file and documents from client areas and return files to shelves.
- Sort, scan, rename, and distribute incoming mail to the dedicated centralised filing area.
- Maintain equipment in good working order, troubleshoot problems, and place service calls when needed.
- Follow all stock and consumable procedures and replenish copiers with consumables.
- Prioritize jobs and execute them to meet customer requirements and deadlines.
- Provide photocopying, scanning, and printing as per customer instructions.
- Collect and accurately input monthly forecast information.
- Collect and complete any information required for billing or client charge back data.
- Utilize appropriate paperwork for all work.
- Ensure job requests are tracked on the system properly before beginning new requests.
- Understand and comply with Floor support corporate standards.
- Constantly seek ways to improve operations and suggest and implement approved ideas.
- Perform binding of final form documents.
- Handle extensive computer and data-related tasks.
- Utilize internal and external portals/systems.
- Add contacts to the client database.
- Deal with customer inquiries in a prompt and efficient manner.
- Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements.
- Communicate with customers on job or deadline issues.
- Adopt the company values – Teamwork, Integrity, Passion and Success.
Requirements
- Demonstrable commitment to exceeding expectations and goals.
- Exemplary customer service skills.
- Excellent personal presentation and communication skills.
- Has a positive approach.
- Is innovative and can spot an improvement opportunity.
- Has the ability to empathise and understand the customer’s needs.
- Has exceptional communication skills.
- Appreciates and values each other’s differences.
- Always considers the best interests of the company, colleagues and customer.
- Has a diligent work ethic.
Skills
- Filing
- Archive/deeds management
- Mail processing
- Messenger and courier item processing
- Copying
- Scanning
- Printing
- General administrative duties
- Electronic file management
- Hard copy file management
- Practice management system usage
- Equipment maintenance
- Problem troubleshooting
- Service call placement
- Stock and consumable procedures
- Photocopying
- Forecasting
- Billing data collection
- Client charge back data collection
- Job tracking
- Computer tasks
- Data-related tasks
- Internal portal usage
- External portal usage
- Client database management
- Customer inquiry handling
Location
- London, SE1
Work Type
- 6 month Fixed Term Contract
- Full Time
- 37.5 hours per week
- Monday – Friday
- Rotating shifts of 8am to 4.30pm and 10.30am to 7pm
- 1 hour unpaid lunch break
- Fully onsite
Salary/Compensations
- £28,860 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes
- Retail vouchers
- TechScheme (for Smart TVs, laptops, computers, or household appliances)
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Opportunity for future career development prospects
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services.
- Has long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
- Employs nearly 7000 people worldwide.
- Provides efficient business services at client sites in often complex and highly regulated environments.
- Services are delivered from centralised Williams Lea onshore facilities and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law).
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).