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About the Role

Seeking an adaptable and customer-focused professional for a 4-month contract engagement requiring onsite support across multiple Western Sydney locations. This role involves hands-on technical support, troubleshooting complex issues, and working closely with customers in a major customer environment.

Responsibilities

• Provide Level 1 & 2 technical support
• Manage and resolve incidents, requests, and changes
• Troubleshoot desktop, Wi-Fi, and network issues
• Support Palo Alto, Ruckus, and Aruba technologies
• Perform switch replacements, deployments, and support
• Deliver general infrastructure and end-user support

Requirements

• Experience in Field tech/ EUC/ Desktop Support environments
• Strong troubleshooting and customer service skills
• Familiarity with Palo Alto, Ruckus, and Aruba technologies and infrastructure support
• Current driver's licence and reliable vehicle required
• Able to travel between Western Sydney customer sites as needed

Skills

• Palo Alto
• Ruckus
• Aruba
• Desktop Support
• Network Troubleshooting
• Infrastructure Support
• Customer Service

Location

• Western Sydney

Work Type

• Onsite
• Contract

Experience Level

• Field tech/ EUC/ Desktop Support experience

Benefits

• Immediate start opportunity
• 4-month contract engagement
• Diverse mix of EUC, network, and infrastructure support work
• Opportunity to work with leading enterprise technologies
• Customer-facing role across multiple sites