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About the Role

The Team Lead (Digitization) provides technical leadership and operational oversight for the digitization team, ensuring accurate and efficient processing of assets and historical records. This role acts as the main liaison between the client and project team, managing collection planning, digitization workflows, metadata quality, team performance, training, and continuous process improvement. A strong understanding of records management, digitization best practices, metadata standards, quality assurance, and document management systems is essential, as is the ability to mentor staff and resolve challenges.

Responsibilities

Lead and provide day-to-day technical and operational support to the digitization team, ensuring productivity, quality, and timely delivery of project objectives.
Coordinate with clients and project stakeholders on new data collection initiatives, including scope assessment, resource planning, timelines, and execution roadmaps.
Plan and oversee onsite and offsite records collection activities and maintain accurate inventory tracking throughout the digitization lifecycle.
Develop, maintain, and improve SOPs, metadata standards, processing guidelines, and project documentation.
Provide technical guidance on records processing, metadata capture, document indexing, file classification, and document management systems.
Coordinate metadata tracking, data validation, and reporting to ensure accuracy, completeness, and compliance with project requirements.
Establish and monitor quality control (QC) processes, conduct audits, investigate issues, and implement corrective actions to maintain high-quality deliverables.
Lead onboarding, training, and knowledge-sharing activities while promoting continuous improvement and best practices across the team.
Monitor team performance, workloads, resource utilization, and project progress through dashboards, status reports, and productivity metrics.
Identify risks, bottlenecks, and opportunities for process improvement, and support project planning, forecasting, and resource allocation.
Serve as the primary point of contact for team inquiries, operational issues, and stakeholder communications, escalating complex matters as required.

Requirements

Strong knowledge of records management, digitization workflows, metadata standards, and document control practices.
Experience supporting document management systems, preferably ProjectWise or similar enterprise content management platforms.
Demonstrated ability to lead teams and provide day-to-day operational and technical support.
Strong analytical and problem-solving skills with the ability to identify process improvements and implement solutions.
Experience with quality assurance, quality control, and compliance monitoring.
Proficiency in Microsoft Office applications, particularly Excel for reporting, tracking, and data analysis.
Excellent organizational, communication, and stakeholder management skills.
Ability to manage multiple priorities and adapt to changing project requirements.

Skills

Records management
Digitization workflows
Metadata standards
Document control practices
Document management systems
ProjectWise
Enterprise content management platforms
Team leadership
Operational support
Technical support
Analytical skills
Problem-solving
Process improvement
Quality assurance
Quality control
Compliance monitoring
Microsoft Office Suite
Excel
Reporting
Tracking
Data analysis
Organizational skills
Communication skills
Stakeholder management
Project management
Forecasting
Resource allocation

Experience Level

3-5 years of experience in records digitization, document management, information management, or related disciplines.
Demonstrated experience leading teams, providing technical support, and delivering project outcomes within established timelines and quality standards.

Education Level

Bachelor’s degree in information management, Library Sciences, Records Management, Engineering, GIS, Information Technology, Business Administration, or a related field; equivalent education and experience may be considered.

Benefits

As per policy.