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About the Role

Support a high-performing national collections function and help drive positive financial outcomes. Heidelberg Materials Australia is seeking a motivated and experienced Assistant Collections Manager to join our finance team on a 6-month full time fixed term contract basis. This is an excellent opportunity for a collections professional looking to step into a leadership-support role within a large, dynamic organisation.

Responsibilities

Assist in the daily management of the national collections portfolio, monitoring outstanding debt and implementing effective recovery strategies.
Contact customers to negotiate payment arrangements, resolve account disputes, and recover overdue balances in a professional and ethical manner.
Support the National Collections Manager in developing and maintaining collections policies, procedures, and best practices.
Generate and analyze collections reports, identify trends, and recommend process improvements.
Ensure compliance with relevant legislation, regulatory requirements, and company policies.
Partner with Sales, Customer Service, and other internal stakeholders to facilitate timely debt recovery.
Manage escalated customer enquiries and complaints relating to collections activities.
Provide guidance and support to junior team members as required.
Contribute to continuous improvement initiatives, systems enhancements, and process efficiencies.

Requirements

Proven experience in a credit control, accounts receivable, or collections environment.
Strong knowledge of collections processes, debt recovery practices, and relevant legislation.
Excellent negotiation, communication, and relationship-building skills.
Demonstrated ability to manage difficult conversations while maintaining positive customer relationships.
Strong analytical skills with the ability to interpret financial data and reporting.
Advanced Microsoft Office skills, particularly Excel, and experience with financial systems.
Exceptional attention to detail and a high level of accuracy.
Strong organisational and time management skills, with the ability to manage competing priorities.
The ability to work independently while contributing positively to a collaborative team environment.

Skills

Negotiation
Communication
Relationship-building
Analytical skills
Microsoft Office (Excel)
Financial systems
Attention to detail
Accuracy
Organisational skills
Time management

Location

Parramatta

Work Type

Full-time
Fixed-term contract

Experience Level

Experienced

Education Level

Tertiary qualification in Finance, Accounting, Business Administration, or a related discipline (Desirable)
Previous experience supporting or supervising collections team members within a large organisation (Desirable)

Benefits

Opportunity to work for a leading building materials company
Supportive and collaborative team environment
Exposure to national operations and key business stakeholders
Chance to contribute to meaningful improvements within the collections function
Competitive remuneration package

About the Company

Heidelberg Materials Australia is a leading building materials company.

Equal Opportunity

Heidelberg Materials Australia is an equal-opportunity employer.
We welcome applications from anyone with full Australian work rights who can reliably present “fit for work” each day.
If you bring the right attitude, skills, and commitment, we want to hear from you.