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About the Role

As a Front Office Duty Manager, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering owners and guests, providing information on local attractions, administration, and managing guest issues. You will also build, develop, train, and lead a team to promote high levels of customer service.

Responsibilities

• Ensuring the efficient day to day operation of the Reception desk
• Greeting and registering of owners and guests
• Providing information to local area attractions
• Administration
• Managing any guest issues that may arise
• Building, developing, training and leading a team proactively to promote high levels of customer service

Requirements

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including evenings, weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously
• Valid driver’s license

Skills

• Communication skills
• Active listening
• Attention to detail
• Organization
• Multitasking
• Customer service
• Time management
• Negotiation
• Problem solving
• Computer proficiency
• Microsoft Office applications
• Bookkeeping
• Finance

Location

• Sydney

Work Type

• Full-time

Experience Level

• Supervisory level (3 years desirable)

Benefits

• Professional Development Funding
• Discounted Hotel & Resort stays globally
• Subsidised Private Health Insurance (following successful probation completion)
• Birthday leave

About the Company

• Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
• Our dedicated associates help the company achieve its mission to put the world on vacation.
• Innovation and growth keep our work interesting and fun.
• Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
• Hospitality is at the heart of all we do at Travel + Leisure Co.
• Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
• We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
• Join our global team and build a career where memories start with you.

Equal Opportunity

• We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
• If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.