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About the Role

This role is responsible for executing the retail strategy, performance, and operations across Australia and New Zealand, leading a network of luxury retail stores and driving commercial performance while delivering an exceptional client experience.

Responsibilities

• Lead retail performance across Australia and New Zealand, with accountability for sales, profitability, productivity, and operational outcomes.
• Develop and execute strategic business plans, forecasts, budgets, and people plans.
• Coach and develop Store Leaders to maximise performance and build leadership capability.
• Drive client development initiatives and ensure the delivery of exceptional Tiffany client experiences.
• Partner with key stakeholders across Client Relations, Marketing, Human Resources, Merchandising, and Operations to deliver market objectives.
• Identify growth opportunities and implement initiatives that enhance business performance.
• Lead and embed company-wide programs, priorities, and retail excellence initiatives.
• Maintain a high-performance culture focused on accountability, collaboration, and continuous improvement.

Requirements

• Significant senior retail leadership experience, ideally within luxury retail, jewellery, fashion, hospitality, or a premium customer-focused environment.
• Proven track record of leading multi-site retail operations and delivering strong commercial outcomes.
• Demonstrated success in developing high-performing leadership teams.
• Strong financial and commercial acumen with experience managing large budgets and sales targets.
• Exceptional stakeholder management and communication skills.
• Strategic mindset combined with a hands-on leadership approach.
• Ability to influence, inspire, and lead teams through change.
• Flexibility to travel regularly across Australia and New Zealand.

Location

• Australia
• New Zealand

Work Type

• Contract

Experience Level

• Senior

About the Company

• At Tiffany & Co., joy is central to everything we do. Since 1837, Tiffany has defined luxury style through extraordinary craftsmanship, timeless design, and exceptional client experiences.