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About the Role

This role is responsible for producing a high-quality work product on a portfolio of low to medium value claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties.

Responsibilities

• Manage a portfolio of liability and financial lines claims in accordance with Chubb Best Practice Guidelines.
• Analyze first report to determine nature of loss, coverage provided and scope of injury/damage.
• Conduct investigations of all aspects of reported claims including potential fraud.
• Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Provide exceptional service standards in line with Chubb Best Practice Guidelines.
• Maintain an active diary and monitor same to achieve timely development of the file and timely disposition of the claim.
• Promptly and properly document all developments on claim file.
• Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Effectively communicate with claim department, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties and/or their legal representatives.
• Recognize and pursue subrogation where applicable.
• Adhere to Insurance Contracts Act, the Insurance Code of Practice and all other relevant statutory rules and regulations.
• Adhere to Chubb’s legal, Regulatory and Internal compliance obligations.
• Effectively control the use, work product and expense of outside vendors.
• Perform any other duties as required by the Claims Manager.

Requirements

• Experience managing a portfolio of liability and financial lines claims.
• Ability to analyze first reports to determine loss nature, coverage, and scope of injury/damage.
• Proficiency in conducting claim investigations, including potential fraud.
• Skill in securing, filing, and verifying supporting documentation.
• Capability to establish accurate and timely reserves.
• Commitment to providing exceptional service standards.
• Ability to maintain an active diary for timely file development and claim disposition.
• Proficiency in documenting claim developments promptly and properly.
• Strong judgment in claim disposition evaluation.
• Effectiveness in negotiating compromise settlements.
• Excellent communication skills with various stakeholders.
• Ability to recognize and pursue subrogation.
• Adherence to relevant insurance acts, codes of practice, and statutory regulations.
• Adherence to Chubb’s legal, regulatory, and internal compliance obligations.
• Effectiveness in controlling the use, work product, and expense of outside vendors.

Skills

• Claim investigation
• Claim reserving
• Claim adjustment
• Liability claims management
• Financial lines claims management
• Fraud detection
• Documentation
• Negotiation
• Communication
• Subrogation
• Compliance
• Vendor management

About the Company

• Chubb is a world leader in insurance with operations in 54 countries and territories.
• Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
• As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline.
• Chubb services and pays its claims fairly and promptly.
• The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
• Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
• Chubb maintains executive offices in Zurich, New York, London, Paris and other locations.
• Chubb employs approximately 40,000 people worldwide.
• Additional information can be found at: www.chubb.com

Equal Opportunity

• Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.
• Chubb supports applications from all members of our community and equitable access to our employment opportunities.
• Chubb is open to discussing workplace flexibility in all its vacancies to ensure it can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements.
• Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.