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About the Role

As an Employment Coach, you will support individuals living with disability, injury, or health conditions to achieve sustainable employment and greater independence. You will use a strengths-based, participant-led approach to help individuals overcome barriers, build confidence, develop job readiness skills, and connect with inclusive employers.

Responsibilities

• Build authentic, respectful relationships with participants as their primary point of contact throughout their employment journey.
• Support participants through engagement, pre-employment, employment, and post-employment phases of the program.
• Complete assessments to identify strengths, skills, experience, and barriers to employment.
• Develop individualized employment and goal plans aligned to participant aspirations and needs.
• Provide practical job readiness support including resumes, cover letters, interview preparation, and job search strategies.
• Facilitate group activities that build participant confidence, capability, and work-life skills.
• Advocate for participants with employers, government agencies, and community support services.
• Develop and maintain strong relationships with local employers to create employment opportunities and workplace inclusion.
• Ensure accurate participant records, case notes, reporting, and compliance activities are completed within required timeframes.
• Contribute to service development, community engagement activities, and continuous improvement initiatives.
• Build productive relationships with tenants, contractors, consultants, government agencies, and internal stakeholders.

Requirements

• Certificate III or IV in Community Services, Employment Services, Career Counselling, or a related discipline, or a willingness to work towards achieving one.
• Strong customer service experience with the ability to build trusted stakeholder relationships.
• Experience supporting people facing barriers to employment, education, or personal development and working with people living with disability and other vulnerable community members.
• Ability to manage a caseload, prioritize competing tasks, and achieve performance objectives.
• Strong administrative skills with excellent attention to detail and record management capabilities.
• Strong interpersonal skills and the ability to engage respectfully with diverse communities.
• Intermediate Microsoft Excel skills with the ability to analyze data and prepare reports.
• Consistently achieve monthly employment placement and outcome targets, supporting positive employment outcomes for participants.
• Willingness to travel for outreach services within the Canterbury-Bankstown area.
• Current Driver Licence and WWCC required.
• Undertake a national police history check, qualifications, and referee checks before starting work.

Skills

• Customer service
• Stakeholder relationship building
• Case management
• Administrative skills
• Attention to detail
• Record management
• Interpersonal skills
• Microsoft Excel (intermediate)
• Data analysis
• Report preparation

Location

• Punchbowl, NSW

Work Type

• Permanent
• Full Time

Education Level

• Certificate III or IV in Community Services, Employment Services, Career Counselling, or a related discipline

Salary/Compensations

• $ 85,881.31 + Super + Salary Packaging

Benefits

• Rewarding Work
• Not-for-profit salary packaging
• Free external, confidential counselling
• Access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave

About the Company

• Mission Australia is dedicated to ending homelessness and helping people in need thrive.
• United by a Christian purpose and values, they advocate for a fairer Australia.
• They are building hope and possibility for all Australians.
• Their innovative and inclusive culture ensures employees feel valued.
• They prioritize the safety and wellbeing of their team and the individuals they serve.

Equal Opportunity

• Committed to creating a diverse and inclusive working environment.
• Actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
• Aim to ensure the recruitment and employee experience is as accessible and inclusive as possible.
• Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
• Provide culturally safe support or assistance with applications.