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About the Role

We are seeking an experienced Enterprise Account Manager to represent &Open to our clients. This role requires strong collaboration skills in constructive client engagement and a passion for working with internal partners to achieve designated objectives. The ideal candidate must excel at confident communication, have excellent sales experience and be a star at developing and maintaining client relationships. The role may also require some flexible working hours to support clients in different timezones.

Responsibilities

Manage client accounts
Act as the main point of contact for enterprise clients
Continuously seek opportunities to provide additional value to ongoing client projects and consequently growth for &Open
Demonstrate a deep understanding of client objectives, challenges and opportunities
Manage a sales quota working with some of the biggest logos globally
Project manage corporate gifting programs and campaigns for enterprise clients, including initial onboarding with internal teams
Create relationships to become a trusted advisor and reliable partner for our clients
Manage client renewals
Create and manage upsell opportunities through the customer lifecycle
Develop a deep understanding of &Open’s products and communicate our unique value proposition to new and potential clients
Become an industry expert in the corporate gifting marketplace
Provide feedback to partners on market insights and customer feedback
Proactively solve problems

Requirements

3+ years of relationship management & enterprise sales experience
Experience in technology, design or marketing industries
BA/BS degree or equivalent in a related field
Excellent communication skills; detailed writers and confident speakers
Demonstrated ability to manage multiple projects at once
Demonstrated ability to work collaboratively, driving cross-functional solutions alongside others
A strategic mindset; ability to think beyond immediate needs
A self-starter attitude that’s comfortable working autonomously

Skills

Relationship management
Enterprise sales
Communication
Project management
Sales quota management
Client onboarding
Upselling
Product knowledge
Industry expertise
Market analysis
Problem-solving
Strategic thinking
Autonomous work

Location

San Francisco Bay Area
New York Metropolitan Area

Work Type

Remote

Experience Level

3+ years

Education Level

BA/BS degree or equivalent

Salary/Compensations

Competitive Salary

Benefits

Competitive Benefits
Remote Working Model
25 days Annual Leave + 2 Company Days
Exciting experience in a fast-paced start-up environment

About the Company

We’re the global gifting platform for companies that care.
Our platform sends gifts globally at scale, while our team guides the process with taste, thought and attention to detail.
As a B Corp-certified company, we’re all about less waste, more impact.
Our customers include OpenAI, Hubspot, Revolut and Intercom.

Equal Opportunity

We believe diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care. &Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.