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About the Role
Arch Telecom's Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building relationships, and educating customers on device and service solutions.
Responsibilities
- Lead by example, demonstrating actions for team success.
- Help customers seamlessly continue their shopping journey across channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Ensure store meets or exceeds sales goals by overseeing sales, inventory, and new program implementation.
- Lead by example in selling personalized solutions, including accessories and IoT devices.
- Maintain store appearance and readiness.
- Approach service and sales with patience, honesty, and empathy.
- Become proficient in digital tools to enhance interactions and onboarding.
- Demonstrate network coverage and plan benefits.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete trainings on in-store experience, new skills, processes, systems, and resources.
- Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience.
Requirements
- Prior wireless sales experience.
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
Skills
- Leadership
- Competitive drive
- Confidence
- Sales
- Communication skills
- Operational management
- Financial management
- Performance management
Location
- ELMHURST, NY 11373
Work Type
- Full Time
- 45 hours
Experience Level
- Management
Education Level
- High school degree or GED
Salary/Compensations
- $60,000.00 - $100,000.00 Base+Commission/year
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive salary pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- Discounted T-Mobile Cell Phone Plan
- Health Benefits for Full Time Employees
About the Company
- A national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
- In business since 1993, providing superior service and quality wireless products featuring the latest technology.
- A recognized leader in the wireless retail industry, consistently delivering desired solutions and service.
- Arch Telecom values diversity and inclusion as a foundational principle, embracing diverse perspectives, backgrounds, and experiences to better reflect communities and enhance customer and employee experiences.
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!