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About the Role

We are seeking a Guest Services Agent who excels at providing exceptional guest experiences. This role involves being the primary point of contact for guests, managing administrative tasks, and offering local recommendations. The ideal candidate is a people person with a passion for service, organization, and flexibility, who consistently goes the extra mile to make guests feel at home.

Responsibilities

• Serve as the go-to person for guests.
• Manage administrative tasks.
• Provide local advice and recommendations.
• Unlock unrivalled staycations for guests.
• Add passion, drive, organization, and flexibility to all tasks.
• Make guests feel at home.

Requirements

• Possess authentic charisma.
• Be flexible and talented.
• Be willing to go the extra mile.

Skills

• Customer service
• Administration
• Local knowledge
• Organization
• Flexibility
• Passion
• Drive

Location

• North Sydney, Australia

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• TFE Hotels is the only international hotel group headquartered in Sydney.
• We operate over 70 hotels across seven brands in eight countries.
• We are expanding with new hotels currently under development and more in the pipeline.
• We encourage ownership and contribution to shaping the company's future.
• We value authenticity, flexibility, and talent.