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About the Role

Turn complex business problems into smart technology solutions, shaping the platforms behind Zip’s credit, fraud and identity decisions. You’re a strong Product Manager who can get to the heart of a business problem, understand the technology behind it and work with Engineering to turn that understanding into the right product priorities. Work flexibly from our Sydney office, partnering with Product, Engineering, Risk and Data teams. Write your story with a career at Zip. Join Zip’s Product team and own the platform capabilities behind our customer, credit, fraud and identity decisions. This role is about connecting the dots between business and technology. You’ll dig into complex business problems, understand the customer, commercial and risk outcomes we’re trying to achieve, then get close enough to the technology to understand what needs to change and why. You don’t need to be an Engineer, but you do need strong technical depth. You’ll be comfortable getting into the detail with Engineering before stepping back to make clear product decisions about where we invest, what we prioritise and how our platforms need to evolve.

Responsibilities

Get to the heart of complex business problems and translate them into clear product and platform opportunities.
Set the product vision, strategy and roadmap for Zip’s decisioning, credit risk, fraud and customer identity platforms.
Partner deeply with Engineering to understand the technical components of business problems and determine the right platform solutions.
Lead improvements to platform scalability, performance, reliability and governance.
Shape an identity first approach to customer data that supports better onboarding, servicing and decision making.
Bring together customer, commercial, risk, data and technology perspectives to make smart prioritisation decisions.

Requirements

7+ years of Product Management experience, ideally including technical or platform products within fintech or banking.
A strong Product Management mindset. You start with the business problem, ask the right questions to understand it deeply and translate that understanding into clear product outcomes and priorities.
Strong technical capability, with the ability to understand the technology behind a business problem and work confidently with Engineers on potential solutions and trade offs.
Domain knowledge in decisioning, credit risk platforms, fraud prevention or Identity and Access Management.
Technical grounding in API first design, event driven architecture and distributed systems.
Strong commercial judgement, analytical thinking and stakeholder management, with the ability to connect technology investment to measurable business and customer outcomes.
A mindset that embraces AI and new tools to adapt, learn and grow.
An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

Skills

Product Management
Technical depth
API first design
Event driven architecture
Distributed systems
Commercial judgement
Analytical thinking
Stakeholder management
AI
Risk management

Location

Sydney

Work Type

Flexible
Hybrid

Experience Level

7+ years of Product Management experience

Benefits

25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
2 days paid volunteering leave per year
Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
Fee-free Zip products, and discounts with Zip merchant partners
Team social events, epic offices, free breakfast daily, and weekly free lunches

About the Company

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.