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About the Role

You will take responsibility for several locations in Berlin and Frankfurt, ensuring smooth daily operations with your team. You will focus on quality, efficiency, and team spirit. Your work location can be either Berlin or Frankfurt.

Responsibilities

• Leading employees at locations in Berlin and Frankfurt, including conducting personnel discussions, planning development steps, and imparting technical knowledge.
• Ensuring smooth branch operations in compliance with internal guidelines and legal frameworks.
• Managing and developing team structures, strengthening collaboration and exchange within the team.
• Implementing measures to improve quality, service, and productivity in close coordination with Process & Quality.
• Analyzing key figures and deriving and implementing appropriate measures.
• Creating reports, analyses, and presentations for management.
• Ensuring efficient collaboration with our Shared Service Centers.
• Identifying optimization potential and actively driving process improvements and automation.

Requirements

• Several years of experience in leading teams, ideally across multiple locations.
• Willingness to travel regularly between Berlin and Frankfurt.
• Strong understanding of operational processes and service quality.
• Proficient in using key figures and a good sense for interrelationships.
• Clear, binding communication and enjoyment in developing teams.
• Structured way of working and decisiveness.
• Very good German and good English language skills.

Location

• Berlin
• Frankfurt

Work Type

• Full-time

Experience Level

• Multiple years of experience in team leadership

Benefits

• Flexible home office arrangement in individual consultation with your team lead.
• Up to four weeks of workation per year.
• Free, freshly cooked lunch (organic and regional) in our own canteen at the Berlin location, Monday to Friday.
• Monthly public transport subsidy of up to 50 Euros.
• Subsidy for company pension scheme.
• Weekly massage therapist visits (massages including employer subsidy).
• Numerous joint team and company events.
• Industry-standard discounts for weekends or family holidays (e.g., flights, train tickets, hotel stays, vacation packages).

About the Company

• The AERTiCKET Group is one of the world's largest full-service consolidators and independent business-to-business service providers for scheduled flights.
• We are partners to airlines and service providers for travel agencies and tour operators, cooperatives, and portals.
• Our experienced fare specialists are available to our customers 24/7, 365 days a year.
• We develop state-of-the-art booking technologies for the future of the travel industry, providing a decisive competitive advantage.
• Our group employs approximately 850 people from 28 nations at 40 locations worldwide.
• In Germany, we have offices in Berlin-Kreuzberg (headquarters), Frankfurt/Main, Hanover, Hamburg, Saarlouis, and Düsseldorf.