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About the Role

The Underwriting Quality Analyst supports the underwriting quality and governance program by performing quality review support, analyzing audit and review data, maintaining reporting and documentation, and identifying trends, root causes, and process improvement opportunities. This role collaborates with various stakeholders to enhance underwriting accuracy, documentation quality, operational consistency, and adherence to company standards.

Responsibilities

Perform quality review and audit support activities on underwriting transactions, including new business, renewals, notices, endorsements, and other file components, to assess adherence to guidelines, procedures, standards, regulations, and policies.
Support auditors by compiling review data, validating file information, preparing workpapers, and summarizing preliminary observations.
Analyze quality review results and conduct root cause analysis to identify patterns, gaps, training opportunities, and trends.
Prepare audit metrics, quality scorecards, dashboards, reports, and presentations summarizing findings and recommended improvements.
Work accurately with large volumes of detailed information and present findings clearly to leadership and business partners.
Assist in the development, refinement, review, and maintenance of process maps, Standard Operating Procedures, underwriting reference materials, and training content.
Support reporting automation, workflow enhancements, SharePoint content organization, and other tools that improve quality monitoring and governance transparency.
Communicate with management, vendor contacts, and stakeholders to route questions, gather feedback, and encourage process consistency.
Maintain department SharePoint sites, including document version control, permissions support, and regular updates.
Perform other duties and special assignments as requested.

Requirements

2-5 years of experience in insurance, underwriting support, underwriting operations, data quality, compliance support, or a related environment preferred.
Advanced working knowledge of Microsoft Office 365, including Microsoft Excel.
Demonstrated ability to work accurately with large amounts of data and detailed documentation.
Ability to quickly learn new systems and software.
Strong written and verbal communication skills, with the ability to summarize findings clearly and professionally.
Excellent analytical skills, attention to detail, and ability to identify trends or inconsistencies.
Project coordination skills with the ability to balance and prioritize competing deadlines.
Ability to work independently and collaboratively in a team environment.
Applicants must be legally authorized to work in the United States.
At this time, we are not able to sponsor or assume sponsorship of employment visas.

Skills

Microsoft Office 365
Microsoft Excel
SharePoint
Power BI
Workflow tools
Analytical skills
Attention to detail
Communication skills
Project coordination

Location

Richmond
Chicago
New York City

Work Type

Full-time

Experience Level

2-5 years

Salary/Compensations

$59,000 - $85,000 (Richmond)
$65,000 - $93,000 (Chicago)
$71,000 - $100,000 (New York City)

Benefits

Annual bonus based on company and individual performance
Health insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off
Professional development opportunities

About the Company

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc.
Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.
Clearbrook's Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking.

Equal Opportunity

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.