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About the Role

Join one of the world's most iconic and purpose-led brands, changing people's lives for the better through wellness. Be part of a culture that champions wellbeing, inclusion and growth, where people are encouraged to bring their whole selves to work.

Responsibilities

• Show up with a positive attitude and strong work ethic
• Take accountability for your role and responsibilities
• Support your teammates and contribute to a strong team culture
• Be open to feedback and continuously improve
• Communicate clearly and respectfully
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination
• Deliver your role in a way that supports revenue and retention
• Promote products, services or experiences where appropriate
• Work efficiently and productively during your shift
• Understand how your actions contribute to club success
• Follow all club processes, systems and safety requirements
• Complete tasks accurately and on time
• Maintain a clean, safe and well-presented environment
• Be reliable, organised and prepared for your shift
• Raise issues early and take action where appropriate
• Create welcoming, friendly and professional interactions with members
• Be proactive in helping members and solving problems
• Respond positively to feedback and service opportunities
• Role model great service behaviours
• Contribute to a seamless member journey across the club
• Deliver a warm, confident and professional arrival and departure experience for every member and guest
• Manage reception flow efficiently, including check-ins, enquiries, bookings and payments
• Handle member questions, requests and issues promptly, taking ownership through to resolution
• Maintain strong knowledge of memberships, products, services and club offerings
• Keep the reception area organised, presentable and running smoothly at all times
• Support smooth class bookings, access control and member communications
• Follow all administrative processes accurately, including data entry, payments and system use
• Proactively engage members — not just transact, but connect
• Escalate issues appropriately and keep your manager informed of risks or recurring themes
• Work closely with the wider team to ensure a seamless end-to-end member journey

Requirements

• Flexibility to work a non-traditional schedule
• Experience working with a high-profile consumer brand
• Thrive on delivering outstanding customer service
• Fitness, retail or hospitality experience is a plus
• Show up with care, kindness and respect
• Treat members and teammates well
• Stay calm under pressure
• Help create a positive environment for everyone
• Understand that every interaction matters
• Take pride in getting the small things right
• Open to learning, improving and trying new things
• Take feedback on board and look for ways to get better every shift
• Support your teammates, build positive relationships and contribute to a culture where people feel included, respected and motivated
• Step in, follow through and take responsibility for your role, your tasks and the member experience
• Communicate openly and respectfully
• Raise issues early and work towards a solution

Skills

• Customer service
• Communication
• Problem-solving
• Teamwork
• Adaptability
• Time management
• Sales

Location

• Bondi Westfield

Work Type

• Full-time

Experience Level

• 1+ year of relevant experience

Benefits

• Free gym membership
• Discounted personal training
• Complimentary club membership for you and a workout buddy
• Discounted personal training and wellbeing services
• Exclusive perks and discounts with retail and lifestyle partners
• Paid parental leave
• Ongoing personal and professional development
• 24/7 confidential wellbeing support through Employee Assistance Program

About the Company

• Iconic brand inspiring our Bondi Westfield community to live an active life
• At Virgin Active, our people are our special sauce. We create experiences that members remember.
• Join one of the world's most iconic and purpose-led brands, changing people's lives for the better through wellness.
• Be part of a culture that champions wellbeing, inclusion and growth, where people are encouraged to bring their whole selves to work.
• A workplace built around movement and wellbeing, where energy and community are part of your everyday.
• A fun, human culture – we believe great results come from great energy, connection and smiles, not just spreadsheets.