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About the Role

Welcomes and registers hotel guests, explaining accommodations and establishing credit or method of payment. Prepares and explains guest folios and performs check-outs based on benchmark standards.

Responsibilities

• Maintain a harmonious and professional relationship with co-workers, supervisors, and all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
• Develop healthy and happy relations with other front office team members and all hotel employees.
• Assist in other areas of the department as needed.
• Ensure all local and corporate policies, work rules, and benchmark standards are properly applied.
• Utilize Golden appropriately for maximum guest recognition/satisfaction.
• Develop guest connections and gain feedback regarding their stay or specific issues, then actively seek solutions.
• Verify arrival and departure details and arrange luggage handling, transportation, and other guest services.
• Prepare and double-check guest arrivals for the day, preparing welcome packages.
• Prepare welcome cards/letters for Four Seasons employees on complimentary or employee rate stays.
• Perform smooth check-in and check-out processes based on benchmark standards.
• Maintain a balanced bank, make change, cash checks, exchange foreign currency, and reconcile transactions.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and resolving complaints.
• Respond to all guest requests accurately and in a timely manner.
• Actively report glitches that occurred during a shift to a Supervisor or Guest Relations Manager.
• Accept reservations, changes, and cancellations in the absence of Reservations Department Staff.
• Answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Perform any additional duties as assigned by management.
• Seek opportunities for upselling guests to higher room categories, Spa, Food and Beverages, and other revenue-generating hotel activities.
• Maintain and control expenses.

Requirements

• High School education or equivalent experience.
• Preferred one to two years’ experience in a related position with Four Seasons or other luxury hospitality brand.

Location

• Tokyo

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High School

Salary/Compensations

• Competitive Salary, wages

Benefits

• Comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• 50% F&B outlet discount for other Four Seasons Hotels in Japan
• Complimentary Employee Meals
• Social insurance
• Defined contribution benefit
• Yearly health checks up

About the Company

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
• Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
• We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
• Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
• It comes from our belief that life is richer when we truly connect to the people and the world around us.