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About the Role
The Account Manager/Executive is responsible for delivering sales targets by developing and executing effective commercial strategies. This role manages and expands key distributor and account relationships, using strong market insight and relationship-building skills to shape demand and identify growth opportunities. The position leads the full sales cycle, including proposal development, negotiation of orders, promotions, and commercial terms, while ensuring smooth day‑to‑day customer operations. A core focus of the role is to cultivate and maintain strong, long‑term customer partnerships that support sustainable business growth.
Responsibilities
- Manage and expand key accounts
- Drive revenue growth by executing targeted sales plans for assigned key accounts.
- Use sales and order trend analysis to proactively identify and pursue upsell and new product opportunities.
- Coordinate closely with internal teams and customers to progress opportunities and resolve issues.
- Create high‑impact proposals that address customer needs and convert opportunities.
- Maintain strong, effective customer relationships to support repeat and incremental business.
- Drive adoption of print and digital solutions by building and maintaining strong relationships with professors.
- Oversee the order and adoption process, with a focus on digital solutions such as WileyPlus.
- Coordinate WileyPlus product onboarding and training to ensure effective usage and adoption.
- Provide timely and accurate support on orders received, including responses to enquiries on pricing, stock availability, and other related issues.
- Collaborate closely with overseas colleagues to ensure sales operations run smoothly and efficiently.
- Disseminate new product information to Key Contacts in a timely manner.
- Work closely with the marketing team to support and execute marketing activities as required.
- Provide analysed and evaluated insights on products, customers, markets, and potential customers through qualitative and quantitative research and data analysis.
- Translate customer needs and experiences into actionable recommendations to address business challenges and support the development of effective growth proposals.
- Define and deliver agreed KPIs in line with business objectives.
- Gather and clarify reporting requirements from stakeholders.
- Translate reporting needs into clear, actionable dashboards and reports.
- Establish appropriate metrics for each objective and regularly measure, analyse, and report performance.
- Adhere to all company policies and procedures.
- Demonstrate initiative in performing duties and continuously review current work practices, recommending improvements to enhance efficiency
Requirements
- At least 1 years of experience in sales and marketing/business development roles in using analytics
- Experience in education sector would be ideal
- Dynamic Professional who can Identify opportunities to solve problems and develop plan that will benefit and grow the business
- Field-based experience, with a strong analytical approach in looking for ways to solve problems and possess good track record of growing the business and exceeding goals.
- Innovates, implements and executes strategies to achieve sales goals set for proposals/project
- Must be pro-active and initiative; possess strong persuasion and negotiation skills, strong interpersonal skills
- Must be proficient in use MS Office, SalesForce, Cognos and CORE tools for Analysis, as well as internet use for searching and research and email
- Speaks and writes English and Japanese fluently
Skills
- Sales
- Marketing
- Business Development
- Analytics
- Relationship Building
- Sales Cycle Management
- Proposal Development
- Negotiation
- Customer Relationship Management
- MS Office
- SalesForce
- Cognos
- CORE tools
- Internet Research
- Persuasion
- Interpersonal Skills
Experience Level
- 1+ years of experience
Education Level
- Bachelor’s degree or equivalent
Benefits
- Comprehensive benefits package
- Meeting-free Friday afternoons
- Opportunities to foster community, learn, and grow
About the Company
- We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact.
- We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
- For more than 200 years, we've transformed knowledge into discoveries that shape the world.
- Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.
- We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.
- Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
- Our workplace promotes continual learning and internal mobility.
- Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
Equal Opportunity
- Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.
- Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.