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About the Role

Seeking experienced full-time Customer Service Agents to join our talented Customer Experience team. Agents will provide superior customer service via email and phone, resolving issues to ensure unforgettable holiday experiences.

Responsibilities

• Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.
• Meet quality, productivity, and QA assessment targets in line with business goals.
• Maintain expert knowledge of LE products, promotions, and services.
• Capture and manage customer interactions accurately and within agreed timeframes.
• Actively promote LE offerings to retain customers and support business growth.
• Seek and act on customer feedback to continually enhance the LE experience.
• Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.
• Meet rostering and availability commitments, supporting colleagues and projects as required.
• Commit to ongoing personal and professional development.

Requirements

• Experience in a high-volume call environment.
• Flexibility with shifts, as service operates 7am - 10pm, 7 days a week.
• Exceptional verbal and written communication skills.
• Attention to detail.
• Passion for customer service and travel.
• Previous experience in the Travel industry (customer support/bookings or front office) is preferred but not required.
• Previous experience with Salesforce is beneficial.
• German language skills would be beneficial.

Skills

• Customer Service
• Communication
• Salesforce
• German Language

Location

• London

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• Competitive remuneration package - Base + super + bonuses

Benefits

• Flexible hours from 7am - 10pm, 7 days a week.
• Breakfast and lunch provided five days a week.
• Exceptional Employee Assistance Program.
• Opportunity to experience the travel we sell through famils.
• Fun and flexible working environment.
• A fun, dynamic environment with a collaborative team.
• Generous staff discount and birthday leave!

About the Company

• Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.
• We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
• Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here.

Equal Opportunity

• We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
• As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.