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About the Role

Manage end-to-end travel arrangements for corporate clients, ensuring a seamless, cost-effective, and high-quality travel experience. This role requires strong attention to detail, excellent customer service skills, and the ability to operate within client travel policies while adapting to changing travel needs.

Responsibilities

• Book and manage domestic and international travel, including flights, hotels, ground transportation, and ancillary services
• Provide proactive, high-touch service to corporate travelers, executives, and travel arrangers
• Ensure all bookings comply with client travel policies, preferred suppliers, and negotiated rates
• Handle changes, cancellations, and disruptions efficiently, including after-hours or urgent requests when required
• Monitor traveler itineraries and provide real-time support for delays, cancellations, or emergencies
• Accurately document all transactions and client communications in the designated systems
• Collaborate with internal teams and suppliers to resolve issues and improve service delivery
• Identify cost-saving opportunities and recommend alternatives when appropriate
• Maintain knowledge of industry trends, airline rules, visa requirements, and global travel restrictions
• Meet individual and team performance targets for sales, revenue, and productivity as defined by leadership
• Willing to take on other duties as necessary and act as a floater to support other teams when needed

Requirements

• Minimum 5+ years of experience in corporate travel management
• Excellent verbal and written communication skills
• Proficiency with Global Distribution Systems (GDS). Preferably Sabre.
• Strong understanding of corporate travel policies and negotiated programs
• High level of accuracy and attention to detail
• Ability to work independently in a remote/outsourced environment
• Strong problem-solving skills and ability to handle high-pressure situations
• Ability to thrive in a fast-paced environment, multi-tasking effectively across phones, email, and group chats/shared inboxes

Skills

• Customer-focused mindset with a service-first approach
• Strong organizational and time management skills
• Adaptability and ability to manage shifting priorities
• Professionalism and discretion when handling sensitive client information
• Strong team player who contributes to a collaborative, supportive team culture and camaraderie
• Familiarity with online booking tools (e.g., Concur, Deem)
• Familiarity with Smartsheets
• Familiarity with Excel
• Bi-lingual French capabilities

Location

• Remote

Work Type

• Full-time

Experience Level

• 5+ years

Salary/Compensations

• $50,000 - $55,000 plus commission

Benefits

• Competitive compensation package
• Strong pay for performance rewards approach
• Incentive programs
• Compensation tied to business and individual performance

Equal Opportunity

• Committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.