Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
W Sydney is seeking a Beverage & Food Team Leader to focus on customer service and maintenance of Beverage & Food Outlets. This role involves creating unique and vibrant experiences for guests, collaborating closely with venue management.
Responsibilities
- Act as a role model for the team, providing guidance, motivation, and support to ensure exceptional service delivery.
- Oversee daily restaurant operations, ensuring smooth service flow, timely execution of food and beverage orders, and adherence to quality standards.
- Engage with guests proactively, anticipate their needs, and deliver personalized service that creates memorable dining experiences.
- Mentor and coach team members, fostering a culture of collaboration, creativity, and continuous improvement.
- Monitor stock levels and ensure the outlet is fully equipped with guest amenities, beverages, and supplies.
- Maintain impeccable cleanliness across the restaurant, equipment, and storerooms, ensuring compliance with health and safety regulations.
- Use appropriate cleaning chemicals and enforce safe work practices to protect team members and guests.
- Work closely with the wider Beverage & Food team to support events, activations, and cross-outlet initiatives.
- Identify and report maintenance concerns promptly, ensuring minimal disruption to operations.
- Uphold W Hotels’ standards of style, energy, and innovation in every interaction.
Requirements
- Create an exceptional guest experience by warmly greeting and welcoming guests, escorting them to their seats, and ensuring their comfort.
- Manage guest requests and inquiries with professionalism.
- Support the smooth operation of Beverage & Food services.
- Activate BTWN’s signature programming to deliver vibrant and memorable experiences.
- Offer curated B&F services with attention to detail.
- Continuously engage with guests and team members to foster a dynamic, collaborative, and energetic atmosphere.
Skills
- Customer service
- Beverage & Food operations
- Team leadership
- Inventory management
- Cleanliness and hygiene
- Safety and compliance
- Problem-solving
- Brand representation
Location
- Sydney
Work Type
- Full-time
Experience Level
- Team Leader
Benefits
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs
- Wellbeing & mindfulness programs
- Employee Assistance Program
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws